Furniture-Savings.com wants you to be informed. Please find below copies of our most Freq. Asked Questions.
Frequently Asked Questions
How long has Furniture-Savings.com been in business?
Furniture-Savings.com is one of BO*SMITH Furniture's online divisions. We also host an air-mattress site,
AirBedz.com. We have three physical locations in South Carolina and have been in business since 1960.
We are members of the South Carolina Better Business Bureau and you can see our listing on their website
by clicking here.
We are also members of our local Chamber of Commerce. We pride ourselves in standing
behind the products we sell and the service we provide.
How do I place an order?
Many of our products can simply be purchased online by clicking "add to cart".
However, some of our mfgs. do not allow all of their products/prices to be published online therefore you would need
to call us toll-free at 1-888-484-6429 to get pricing and place an order. Upon placing the order, you will receive an
email confirmation.
What sets your company apart from the other Carolina Discounters?
We are glad you asked!!
1. We accept all major credit cards gladly while many discounters charge extra to use a credit card.
2. We only ask for 1/3 as a deposit where most other companies ask for 1/2.
3. The remaining balance is not charged until the furniture is delivered and setup in your home where most other companies make you pay the balance before you even get to see the furniture.
4. Our delivery charge is guaranteed and is charged as part of the order. Most other companies make you pay that directly to the delivery service at time of delivery and tell you it may vary up to 10-20%. In many cases, that is an extra $100 or more you would have to pay.
5. We handle all damage claims and repairs, where other companies make you do that yourself since you paid the delivery service directly.
6. If an item happens to be delivered damaged, we don't charge you for it until it is redelivered. Because other companies would already have your money, they probably won't be in as great a hurry to replace the item.
7. We are an online and local Better Business Bureau member with NO claims filed against us.
How can you sell so much lower than other stores?
Since we sell so much furniture, we are able to work on a much lower
profit margin than your local store can. On average we sell more furniture
each month of the lines we carry than most stores sell in an entire year.
Buying in bulk allows us to purchase the product at discounted rates which
allows us to pass the savings on to you. This also allows us to work out
a more efficient system of ordering and shipping. Lastly, we have chosen
to work closely with only a few top rate companies which allows us to
know their product better, have items shipped quicker and more cost
effective by combining orders.
Do you only sell on the Internet?
No, we have three stores in South Carolina where we sell all of the lines we
show online plus many others. If you live nearby, we would love for you
to stop by our newest 50,000 sq. feet store in Bishopville, just 1 mile off I-20.
If you do not live close or just don't have the time, please review our online selection
and call us with any questions you may have.
The furniture I purchase will be Brand New, won't it?
OF COURSE IT WILL BE BRAND NEW!!!! All the items we sell are completely brand new and first quality.
Since we ship most of the furniture directly from the manufacturer, you might even receive an item
that was only made 2-3 weeks prior. Many local stores try and sell you their floor samples which may
have scratches and dents. We do not do that, we only sell first quality items direct from the manufacturer.
Do you charge Sales Tax?
We do not charge sales tax, except on items shipped to South Carolina (6%).
Your local or state laws may vary concerning purchases shipped to you from
"out of state." We will leave it up to you to report if you deem necessary.
Some states do randomly check our delivery slips at interstate checkpoints
and send out requests for individuals to pay the sales tax.
How do I pay for my furniture?
We accept Visa, MasterCard, Discover and American Express.
You may also make payment by check or money-order by mailing it to:
Furniture-Savings.com
538 Wisacky Hwy
PO Box 563
Bishopville, SC 29010
We ask for 1/3 of the total purchase price to be paid upon ordering.
The remaining 2/3 will be charged to your credit card upon delivery
to your house(we do get an authorization of the remaining charge prior
to delivery to guarantee funds). If you choose to pay the remaining 2/3
by check or money order, we ask that you provide us with a credit card to guarantee funds.
If you are using a debit card, please inform us at the time of order.
Debit cards have to be handled differently since most have a daily
spending limit and a simple authorization on our part may cause you
problems making other purchases that same day. We will be glad to use a
credit card for guarantee purposes only and charge your debit card once
the furniture is delivered.
We strongly recommend credit cards for two reasons.
1. It makes things much simpler for us.
2. Most credit cards unlike other forms of payment offer you better buyer protection and in many cases, extended warranties.
How long before my merchandise will arrive?
The delivery time depends a great deal upon availability. If the items are
in stock at the manufacturer, we average 4-8 weeks on the East Coast and
6-10 weeks on the West Coast. There is a great chance you will receive
your items quicker and we will always do everything we can to insure
timely delivery. Please Note: These are estimates, not guarantees.
When it comes to delivery times, we are at the mercy of the manufacturer.
Normally we are able to pick up your furniture from the mfg. within 2-4
weeks of your order. At that point your furniture will be on the next
truck to your area which is about every 1-2 weeks on the East Cost to 3-4
weeks on the West Coast. If we see there's going to be an unusual delay
in your shipment, we will notify you.
For Aico furniture orders, please add 2 weeks on average to the above
estimates due to the extra time needed to get the furniture from their
headquarters on the West Coast.
Can I cancel my order?
You may cancel your order anytime within 10 days of placing your order
and you will not experience any charge. After 10 days, if the item has not
been picked up from the factory, you may cancel it at no charge.
However, if the item has already been picked up by our delivery service,
you will be responsible for a 20% restocking fee. You may contact us at
anytime to check the status of your order.
When will I be contacted before delivery?
You will be contacted by our in-home delivery service approximately 3-4 days before delivery.
They will give you the day and time(within a four hour window) the delivery should be made.
Deliveries are made seven days a week from 8am to 10pm. If you can only accept delivery at
certain times during the day or week, please tell us when placing the order so it can be scheduled
appropriately. After 5:00pm or weekends only is requested by a number of customers.
This is certainly possible but may delay the order slightly due to scheduling problems with other orders in your area.
Please Note -- Since our delivery service makes on average 25-40 deliveries per
trip over a 3-5 day period, they may experience unforeseen situations which may cause your delivery
to be delayed into a new time frame or to the next day. If this does happen, our home-delivery service will contact you with a new delivery time.
We will always try and be on time for deliveries, but we do ask for you to be flexible.
Our Suggestion -- Our home-delivery personnel will be glad to call you approx.
30-60 minutes prior to delivery. If you work near your home, tell them you wish to be contacted
in advance, that way you will not miss a day of work.
Do I need to move my current furniture out of the way?
Our home delivery service does ask for the room to be cleared for your new furniture.
We do suggest that you wait until they get to your house before you
disassemble any beds. That way, if there is a delay for some reason,
you will not be sleeping on the floor. Here again, you may want them to
call you 30-60 minutes prior to delivery so you will have plenty of time
to clear your room.
What does delivery include?
Our delivery service will unbox the furniture, place it in the room of your choice
and assemble any items that need assembly. They will attach the mirror to
the dresser, assemble the bed and level any items that may have shifted
during delivery. For homes or apartment complexes where the furniture is going to the
3rd floor or higher without access to elevator, there is a additional charge per story after the 2nd floor
paid directly to the delivery team($25/story on shipments less than 1000lbs and $50/story
on shipments more than 1000lbs.) Due to insurance restrictions, our delivery service is
unable to hang mirrors directly on walls unless the wall anchor is
already installed. Due to the large numbers of deliveries made on a
single trip, our delivery personnel cannot transport the used packaging
materials and cannot be responsible for hauling off the cardboard or
packaging debris. Please instruct the delivery personnel where you
would like the debris to be stacked for your local bulk garbage pickup.
What do I need to do regarding delivery and setup of the furniture?
1. Please have the room and a path clear for delivery.
2. Please measure your room and stairways if applicable to make sure the
furniture will fit properly. Some of the items we sell, especially from
Aico and American Drew are very large and do not go up stairways with
turns very well. If you are unsure if an item will fit, please check with
your salesperson for exact measurement prior to ordering. If an item is
to big or if you simply ordered to much furniture, it can be returned
based on the charges listed below.
Can I pick the items up instead of having them delivered?
Yes, you can. We have two locations you can pick the furniture up from. Either our warehouse here in
Bishopville, SC or from our delivery service in High Point, NC. There is a flat $50 handling fee for
those orders which helps cover shipping from the mfg. We do ask for you to completely inspect the
furniture at the time of pick-up. Once it leaves our dock on your vehicle, we can not be responsible for damage.
If you do find a mfg. defect once you get home, please call us so we can order you a replacement. Once it
comes in, we will notify you so you can return the defective piece to us and pick up the replacement from our warehouse.
On large order, we strongly suggest that you allow us to delivery the items. Delivery of course includes
insurance and by the time you add up the cost to rent a truck, you will most likely not be saving very much.
Can you warehouse my furniture for me since I don't need it for several months?
Yes, we can warehouse it for you. Many if not most of our customers are either moving into or building a new home and don't need
their new items until a certain time. When you find the items you like, please go ahead and place the order to decrease
the chances of delay due a product not being in stock. If we receive the items in before you need them, we can warehouse
them for up to 6 months at no cost to you. Please notify the salesperson of your desired delivery date when placing the order.
Can I return the furniture?
At the time of delivery, if there are no major problems with the
furniture, you simply thought it would fit or look better in the room,
you can refuse the shipment. At that point you would only be charged the
actual delivery fee(if free delivery offered, actual delivery figured at $0.65/pound)
and a 20% restocking fee. After our delivery team has left
your house, you still have 10 days to evaluate the furniture. If during
that time you choose to return the furniture, the original actual delivery fee
would be lost and a 25% restocking fee will be charged. We will pick the
items up from your house at no charge.
I have searched a great deal and found another discount dealer with slightly lower prices, Will you match their price?
We normally have the lowest prices around and we are constantly checking with our competitors to make sure that stays true. If you are able to find a lower price, we will certainly try to match the entire price including delivery and setup; many companies may offer slightly lower prices on the furniture but charge more for delivery.
Remember, price certainly matters but it isn't everything, we feel overall you will have a much better experience with us than most other discount dealers.
What happens if my furniture is delivered damaged?
Occasionally, the furniture may experience minor damage during shipping or it may contain a manufacturer's defect. If the item has minor damage, please accept the item, denote on the delivery slip the problem. Please call us as soon as possible so we can go ahead and begin working on the solution, in most cases we don't receive damage reports until the delivery truck returns home a few days later. We will have a professional furniture repair person come to your house and correct the problem. If the repair is not done to your satisfaction, we will have a new piece sent to you at no additional cost. If an item has extensive damage, please refuse it and contact us. We will have it replaced or repaired(per our manufacturers recommendation, in most cases we will need for a picture of the problem to be emailed or mailed to us) and redelivered at no additional cost. In the event, an item is returned, you will not be charged for that item until it is redelivered to you.
Please take your time and inspect the furniture upon delivery, it is much easier to have any problems corrected if they are denoted on the delivery ticket.
For simple fixes, such as replacing a broken handle, we will UPS the parts to you and ask you to install them.
If an items needs to be repaired, how long will it take and how good will it look?
If an item needs minor repairs(such as any broken glass or minor scratches) and it is left in the home,
we can normally have a furniture repair professional come to your home and repair it within 5-10 business days.
For items that have to be returned, redelivery takes on average 3-4 weeks for minor repairs.
For more in-depth repairs or items that have to be reordered from the mfg.,
please allow 4-6 weeks for redelivery depending on availability.
Please remember that you will not be charged for them until their redelivery.
When a repair is done, you will never know it was repaired!!
Both our in-house repair technicians and the nationwide Furniture Medics
we use are more than simple repairmen, they are more like artists.
They can make scratches and damaged spots completely disappear.
When an item has major damage, we will simply order you a replacement
but we have seen our technicians in special circumstances make a seemingly destroyed piece look better than it did originally.
Will my items have a warranty??
All of our manufacturers offer a one year warranty. While the warranty is from the mfg., if you
experience any problems, we will take care of the claim for you. If the warrantied item can
be repaired easily, we will normally UPS/Fedex the parts to you for installation. If the repair is complicated
or the item cannot be fixed, we will have a replacement sent to you at no cost. In order to get replacement items or parts,
our mfgs. will normally require a picture of the problem to be emailed.
Can you send me a catalog?
Some of our manufacturers have limited our ability to advertise prices.
Since our prices are normally 20-30% lower than most stores,
the manufacturer doesn't want us making those other stores upset.
If you see an item you are interested in, please feel free to call toll-free at 1-888-484-6429.
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