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Free White Glove Delivery We accept all credit cards and financing. Low price 100% guaranteed
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Frequently Asked Questions Frequently Asked Questions
Furniture-Savings.com wants you to be informed. Please find below copies of our most Freq. Asked Questions.


Frequently Asked Questions

How long has Furniture-Savings.com been in business?
Furniture-Savings.com is the online division of BO*SMITH Furniture of Bishopville. We have a 90,000sf showroom in Bishopville South Carolina and have been in business since 1960. We are members of the South Carolina Better Business Bureau and you can see our listing on their website by clicking here. We are also members of our local Chamber of Commerce. We pride ourselves in standing behind the products we sell and the service we provide.

How do I place an order?
Many of our products can simply be purchased online by clicking "add to cart". However, some of our mfgs. do not allow all of their products/prices to be published online therefore you would need to call us toll-free at 1-888-484-6429 to get pricing and place an order. Upon placing the order, you will receive an email confirmation.

What sets your company apart from the other Carolina Discounters?
We are glad you asked!!

1. We accept all major credit cards gladly while many discounters charge extra to use a credit card.
2. We only ask for 1/3 as a deposit where most other companies ask for 1/2.
3. The remaining balance is not charged until the furniture is delivered and setup in your home where most other companies make you pay the balance before you even get to see the furniture.
4. On orders over $999, we offer Free Deluxe White Glove Delivery while other companies make you pay extra for setup.
5. We handle all damage claims and repairs, where other companies make you do that yourself since you paid the delivery service directly.
6. If an item happens to be delivered damaged, we don't charge you for it until it is redelivered. Because other companies would already have your money, they probably won't be in as great a hurry to replace the item.
7. We are an online and local Better Business Bureau member with NO claims filed against us.

How can you sell so much lower than other stores?
Since we sell so much furniture, we are able to work on a much lower profit margin than your local store can. On average we sell more furniture each month of the lines we carry than most stores sell in an entire year. Buying in bulk allows us to purchase the product at discounted rates which allows us to pass the savings on to you. This also allows us to work out a more efficient system of ordering and shipping. Lastly, we have chosen to work closely with only a few top rate companies which allows us to know their products better and to have items shipped more quickly by combining order.

Do you only sell on the Internet?
No, we have a large 90,000 sq. ft showroom/warehouse in Bishopville, South Carolina. If you live nearby, we would love for you to stop by our newest 90,000 sq. feet store in Bishopville, just 1 mile off I-20. If you do not live close or just don't have the time, please review our online selection and call us with any questions you may have.

The furniture I purchase will be Brand New, won't it?
OF COURSE IT WILL BE BRAND NEW!!!! All the items we sell are completely brand new and first quality. Since we ship most of the furniture directly from the manufacturer, you might even receive an item that was only made 2-3 weeks prior. Many local stores try and sell you their floor samples which may have scratches and dents. We do not do that, we only sell first quality items direct from the manufacturer.

Do you charge Sales Tax?
We do not charge sales tax, except on items shipped to South Carolina (6%). Your local or state laws may vary concerning purchases shipped to you from "out of state." We will leave it up to you to report if you deem necessary. Some states do randomly check our delivery slips at interstate checkpoints and send out requests for individuals to pay the sales tax.

How do I pay for my furniture?
We accept Visa, MasterCard, Discover and American Express.
You may also make payment by check or money-order by mailing it to:

Furniture-Savings.com
538 Wisacky Hwy
PO Box 563
Bishopville, SC 29010

We ask for 1/3 of the total purchase price to be paid upon ordering. The remaining 2/3 will be charged to your credit card upon delivery to your house (we do get an authorization of the remaining charge prior to delivery to guarantee funds). If you choose to pay the remaining 2/3 by check or money order, we ask that you provide us with a credit card to guarantee funds. If you are using a debit card, please inform us at the time of order. Debit cards have to be handled differently since most have a daily spending limit and a simple authorization on our part may cause you problems making other purchases that same day. We will be glad to use a credit card for guarantee purposes only and charge your debit card once the furniture is delivered.

We strongly recommend credit cards for two reasons.
1. It makes things much simpler for us.
2. Most credit cards unlike other forms of payment offer you better buyer protection and in many cases, extended warranties.

How long before my merchandise will arrive?
The delivery time depends a great deal upon availability. If the items are in stock at the manufacturer, we average 4-8 weeks on the East Coast and 6-10 weeks on the West Coast. There is a great chance you will receive your items quicker and we will always do everything we can to ensure timely delivery. Please Note: These are estimates, not guarantees. When it comes to delivery times, we are at the mercy of the manufacturer. Normally we are able to pick up your furniture from the mfg. within 2-4 weeks of your order. At that point your furniture will be on the next truck to your area which is about every 1-2 weeks on the East Cost to 3-4 weeks on the West Coast. If we see there's going to be an unusual delay in your shipment, we will notify you.

Can I cancel my order?
You may cancel your order anytime within 5 business days of placing your order and you will not experience any charge. After 5 business days, if the item has not been picked up from the factory, you may cancel it at no charge. However, if the item has already shipped from the mfg. to our delivery service, you will be responsible for a 20% restocking fee. You may contact us at anytime to check the status of your order.

When will I be contacted before delivery?
You will be contacted by our in-home delivery service approximately 3-4 days before delivery. They will give you the day and time(within a four hour window) the delivery should be made. Deliveries are made seven days a week from 8am to 10pm. If you can only accept delivery at certain times during the day or week, please tell us when placing the order so it can be scheduled appropriately. After 5:00pm or weekends only is requested by a number of customers. This is certainly possible but may delay the order slightly due to scheduling problems with other orders in your area.
Please Note -- Since our delivery service makes on average 25-40 deliveries per trip over a 3-5 day period, they may experience unforeseen situations which may cause your delivery to be delayed into a new time frame or to the next day. If this does happen, our home-delivery service will contact you with a new delivery time. We will always try to be on time for deliveries, but we do ask for you to be flexible.
Our Suggestion -- Our in-home delivery personnel will be glad to call you approx. 30-60 minutes prior to delivery. If you work near your home, tell them you wish to be contacted 30-60 minutes in advance, that way you will not to take off an entire day of work.

Do I need to move my current furniture out of the way?
Our home delivery service does ask for the room to be cleared for your new furniture. We do suggest that you wait until they get to your house before you disassemble any beds. That way, if there is a delay for some reason, you will not be sleeping on the floor. Here again, you may want them to call you 30-60 minutes prior to delivery so you will have plenty of time to clear your room.

What does delivery include?
Our delivery service will unbox the furniture, place it in the room of your choice and assemble any items that need assembly and in most cases, they will dispose of the packaging. They will attach the mirror to the dresser, assemble the bed and level any items that may have shifted during delivery. For homes or apartment complexes where the furniture is going to the 3rd floor or higher without access to elevator, there is an additional charge per story after the 2nd floor paid directly to the delivery team. The fee is $25/story on shipments less than 1000lbs and $50/story on shipments more than 1000lbs. Due to insurance restrictions, our delivery service is unable to hang mirrors directly on walls unless the wall anchor is already installed.

What do I need to do regarding delivery and setup of the furniture?
1. Please have the room and a path clear for delivery.
2. Please measure your room and stairways if applicable to make sure the furniture will fit properly. Some of the items we sell, especially from Aico and American Drew are very large and do not go up stairways with turns very well. If you are unsure if an item will fit, please check with your salesperson for exact measurement prior to ordering. If an item is too big or if you simply ordered too much furniture, it can be returned based on the charges listed below.

Can I return the furniture?
At the time of delivery, if there are no major problems with the furniture, you simply thought it would fit or look better in the room, you can refuse the shipment. At that point you would only be charged the return shipping fee that is figured at $0.65/pound and a 20% restocking fee. After our delivery team has left your house, you still have 10 days to evaluate the furniture. If during that time you choose to return the furniture, you would have to pay a return shipping fee of $0.65/pound and a 25% restocking fee.

Can I pick the items up instead of having them delivered?
Yes, you can pick up the items yourself if you wish. We have two locations from which you can pick up the furniture. Either our showroom/warehouse here in Bishopville, SC or from our delivery service in High Point, NC. Since we do not have to pay to have the items delivered to you, please call us at 1-888-484-6429 so we can calculate a discounted price for you. Once the order leaves our dock on your vehicle, we cannot be responsible for damage. If you do find a mfg. defect once you get home, please call us so we can order you a replacement. Once it comes in, we will notify you so you can return the defective piece to us and pick up the replacement from our warehouse. On large orders, we strongly suggest that you allow us to deliver the items. Delivery includes insurance and by the time you add up the cost to rent a truck, you will most likely not be saving very much.

Can you warehouse my furniture for me since I don't need it for several months?
Yes, we can warehouse your orders for you. Many, if not most, of our customers are either moving into or building a new home and don't need their new items until a certain time. When you find the items you like, please go ahead and place the order to decrease the chances of delay due to a product not being in stock. If we receive the items in before you need them, we can warehouse them for up to 6 months at no cost to you. Please notify the salesperson of your desired delivery date when placing the order.

I have searched a great deal and found another discount dealer with slightly lower prices, will you match their price?
We normally have the lowest prices around and we are constantly checking with our competitors to make sure that stays true. If you are able to find a lower price, we will certainly try to match the entire price including delivery and setup. Be aware, many companies may offer slightly lower prices on the furniture but charge more for delivery. Remember, price certainly matters, but it isn't everything, we feel you will have a better overall experience with us than most other discount dealers.

What happens if my furniture is delivered damaged?
Occasionally, the furniture may experience minor damage during shipping or it may contain a manufacturer's defect. If the item has minor damage, please accept the item and denote on the delivery slip the problem. Please call us as soon as possible so we can go ahead and begin working on the solution as we don't receive formal damage reports until the delivery truck returns home a few days later. We will have a professional furniture repair person come to your house and correct the problem. If the repair is not done to your satisfaction, we will have a new piece sent to you at no additional cost. If an item has extensive damage, please refuse it and contact us. We will have it replaced or repaired(per our manufacturer''s recommendation, in most cases we will need for a picture of the problem to be emailed or mailed to us) and redelivered at no additional cost. In the event an item is returned, you will not be charged for that item until it is redelivered to you. Please take your time and inspect the furniture upon delivery, it is much easier to have any problems corrected if they are denoted on the delivery ticket. For simple fixes, such as replacing a broken handle, we will UPS the parts to you and ask you to install them yourself.

If an items needs to be repaired, how long will it take and how good will it look?
If an item needs minor repairs(such as any broken glass or minor scratches) and it is left in the home, we can normally have a furniture repair professional come to your home and repair it within 5-10 business days.

For items that have to be returned, redelivery takes on average 3-4 weeks for minor repairs. For more in-depth repairs or items that have to be reordered from the mfg., please allow 4-6 weeks for redelivery depending on availability. Please remember that you will not be charged for them until their redelivery.

When a repair is completed, you will never know it was repaired!! Both our in-house repair technicians and the nationwide Furniture Medics we use are more than simple repairmen, they are more like artists. They can make scratches and damaged spots completely disappear. When an item has major damage, we will simply order you a replacement but we have seen our technicians in special circumstances make a seemingly destroyed piece look better than it did originally.

Will my items have a warranty??
All of our manufacturers offer a one year warranty. While the warranty is from the mfg., if you experience any problems, we will take care of the claim for you. If the warrantied item can be repaired easily, we will normally UPS/Fedex the parts to you for installation. If the repair is complicated or the item cannot be fixed, we will have a replacement sent to you at no cost. In order to get replacement items or parts, our mfgs. will normally require a picture of the problem to be emailed.

Can you send me a catalog?
Some of our manufacturers have limited our ability to advertise prices. Since our prices are normally 20-30% lower than most stores, the manufacturer doesn't want us making those other stores upset. If you see an item you are interested in, please feel free to call toll-free at 1-888-484-6429.


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"You must shop w/ Furniture Savings, as they have great pricing, honest and respond to any questions / issues. I placed an order w/ another online company for exact same furniture (thought I was getting best deal). Company went out of business, but never contacted me nor credited my account / card. Good thing I use AMEX as they credited my account after 30 days of dispute.

Wish I had used Furniture Savings up front. They have good standing w/ BBB.

I will purchase more furniture in the future. No need to waster your time shopping at the over priced local stores, they won't beat or match these prices.

Thank you Furniture Savings, we are very pleased w/ our new bedroom set."
JOHN STRAIN - South Carolina


"I apologize for not writing you sooner. I ordered Aico livingroom furniture,plus other
furniture in may,2010, over $12000.00 worth. It took 6 month for me to receive the furniture. The delivery men were friendly,
prompt, courteous and professional, however, i did not
need(want) to dispose of packaging and cartons, it took up to two days to cut up and tie up. Still I have to give you five stars ,I love the furniture so very much. JB

***** Store Reply *****
We apologize for the debris being left. Starting May 1st 2011, the delivery service men are supposed to remove ALL the debris upon delivery."
J. B - Michigan


"Overall, a wonderful experience! Absolutely the best price I found anywhere, great customer service, my new Vaughn-Bassett Cottage Cherry Triple Dresser and nightstand are beautiful, so much nicer that I expected, just stunning to look at! Delivery went very smoothly, actually arrived day early so I wasn't quite ready for it but the courteous and friendly delivery company offered to help me get my room ready for the new furniture!!
I am impressed with my entire experience with Furniture-Savings.com and I plan to purchase a Broyhill living room set in the very near future. I have confidently recommended you to everyone I know, this is the place to go, with confidence!!
Thanks so much :)"
Lori Morin - CT


"Very pleased with all aspects of ordering, customer service and condition of merchandise upon delivery.

Bernhardt Normandie Manor Cal King Upholstered bed"
Kathi Haas - Arizona


"Really great service! Even better low prices! The phone guy took our order correctly and several weeks later, the delivery guys did a nice set-up. I would buy from Furniture Savings again."
Wayne L - California


"We received our furniture but the sofa was red instead of beige. We decided to keep the furniture because we need it for the holidays but we were disappointed that such a mistake was made. We also expected arm rest covers with the furniture and they also were missing. Overall not satisfied with the order.

*** Store Reply: We are very sorry for the problem. The wrong color is completly our fault. I am glad we were able to speak on the phone and resolve the problem. The arm rest covers are being sent out to you via Fedex at no charge.(Arm rest covers are no longer included from the mfg.).

Customer: This is in addition to my previous feedback. I talked to Fritz Smith about the problem and I was very pleased with the way he handled the issue. I think you are very lucky to have Mr. Smith working for you."
Rinaldo tedeschi - ct.


"The furniture is beautiful and exactly what I hope for. Unfortunately, the delivery truck came at 9:45 at night, and my granddaughter was asleep, so my daughter didn't let them put the furniture in place and we had to hire other people to move and set up the furniture.

Next time I recommend the delivery be re-scheduled to the next day, so they can provide the service we expected."
Kari - Texas


"Thank you very much for your courteous and professional service. After placing my order for the Cortina group bedroom sleigh collection, I didn't realize until 2 days before delivery that the armoire did not appear on the invoice. I immediately contacted a staff person by the name of Jason and he delivered prompt and satisfactory answers to all my questions and concerns and assured me that my satisfaction was guaranteed. My armoire will be delivered in 6-8 wks. I will definitely use your company again for any furniture needs that I may have. Again, thank you and continue giving excellent customer service. This was the most pleasant buying experince I have encountered. Kudos to the delivery as well."
Alice Clay - North Carolina


"This item was ordered for my daughter's birthday.
She was very pleased with the desk and it suited her needs very well. The gentlemen who delivered it were very nice and thourough with their dellivery. I would order again from you."
nancy drumheller - virginia


"Furniture delivered a week ago. One of the dining chairs was not level -- had to put two felt pieces under the leg to make it level.
One of the chairs had a "blemish" on the top of the back. Delivery man had a "pen" to color it in so it looked more like a "knot hole".
Was under the impression the two leaves stored UNDER the table and could be pulled out from each end. Was a little disappointed this wasn't the case. The counter-height Legacy Logan table I saw in a local store did have the leaves under each end. Thought this table would be the same.
Overall, it looks nice in the dining room.
Delivery was smooth - drivers kept in touch regarding the delivery."
Linda Aper - Illinois


"I have never ordered furniture online before and was apprehensive about the whole process. Yesterday the semi arrived and the two men carefully unwrapped everything outside and they carried it and set it up exactly where I wanted it. I had ordered Vaughn-Bassett bedroom set and the quality was superb."
Patrick - Illinois


"We are so happy with the Vaughan Bassett furniture we purchased from you! Love the quality of the furniture and we were very impressed with the delivery and set up! Would definately reorder from this site and recommend your business to our family and friends!"
Tara - Indiana


"I have had the Young America furniture for 18 years and it is still in great condition except the drawer hardware. I found your company on line and they carried the parts. I was pleased they arrived in just a couple of days. All fixed!"
LeAnn - Michigan


"We are thrilled with our sales and delivery experience. The furniture is exactly as we thought it would be, and the delivery service was awesome. Thanks for a very positive experience."
Tom Bigley - Florida


"everything went well, you will be hearing from me again and l will reccomend your services..thank you."
renee brown - ohio


"I have had much better success with ordering on internet than visiting individual stores. Will order again when I need something. I called and asked for some touchup as there were a few spots that the paint must have missed. Hopefully will get that soon.(note from store - Touch-up kit mailed out 12-28-09)"
L. K. Cook - Indiana


"From beginning to end a flawless process. I was always made aware of the status of the order up to and including delivery. Everything promised was delivered upon. All internet companies should hold you as the example for product and customer service. I will definitely recommend you to others"
James Suell - PA


"We received our AICO Tides bedroom set today. We had to order it online, because we could not find a local dealer. This was our first experience with AICO and Furniture- Savings.com, and we are very pleased with both companies.

We had been searching for a bedroom set for an entire year, and had almost given up. Then, we Googled AICO, and found this web-site. Skeptically, we ordered the furniture, and the entire experience was the best we have had in 30 years!! Thank you so much. We will definately order again - and highly recommend it to our friends and family."
Jones Family - Florida


"i am very pleased with my Largo Lafayette Low Profile Queen bedroom set it is gorgeous. I was apprehensive to order furniture online but i am so very satisfied & with the delivery service, very professional. looking forward to doing business again with furniture-savings.com Thank you!"
Sherrie Pruitt - Onancock, VA


"I am completely satisfied with my purchase. I needed one last piece to complete my bedroom set of the Vaughan Bassett Appalachian Hardwood Collection in dark cherry. Furniture arrived right when you said it would and was received in excellent condition. I can't say how good my experience was with you folks."
Rich Goldsworth - Ohio


"I ordered 20K+ furniture, and shop at many furniture stores before, but furniture-savings.com is the BEST place to shop. Their customer service is excellent, and resolves issues effectively and fast. Iíll recommend this place to all of my friends and family."
Margaret Gal - Illinois


"The furniture was delivered Sunday. The delivery crew was very professional, efficient and quite careful with the furniture.
I was very pleased with the quality, which did not surprise me as I have an American Drew bedroom set which I've had for 30 years now!
The inside of one drawer in one of the corner chests had a small gash on the inside top of the drawer, which I hope won't extend further with use.
Other than that, I am very pleased overall with the new furniture.

sincerely,
Mary Ann White"
Mary Ann White - Maryland


"Purchased two pieces of Vaughan Basset to compelte our bedroom set. There is no doubt in our minds we would order from Furniture-Savings.com in a heart beat. Process was so easy, the delivery people were excellent, polite, careful. Did not leave until everything was in it's place."
Kathleen - New York


"In early January we purchased a Vaughan Bassett Appalachian Hardwood light cherry bed, chest, and nightstand. The price was less than a local store's sale price. In 2 weeks we were notified of shipping, with delivery coming a week later. Early evening of the day before the scheduled delivery, the team called to say they were ahead of schedule. They delivered that evening. They were courteous, pleasant, and efficient. The furniture is perfect. I would highly recommend you and would purchase from you again."
Dag - PA


"This was my first time to place an order of expensive furniture like the American Drew bedroom suit. It took exactly 4 weeks from ordering to delivery. The 3 men that made the delivery were great on setting it all up and carrying off all of the boxes. I am very satisfied with my purchase and the service. Will order again!"
Martha - Florida


"WE purchased the Laredo Marseille King bed and it is a solid beautiful well made bed. The price on Furniture Savings website beat out our local competition by about $400. Amazing. We got the bed we wanted at the price we wanted. The sales people including our salesman, Trevor was so easy to work with and answer my calls and questions. He said the order would take about 4 weeks and it arrived exactly in 4 weeks. The trucking company that delivered the bed was very professional and courteous and on time. We would not hesitate to order from Furniture-Savings in the future. Thanks for a great purchase."
C W - Alabama


"I ordered 6 pieces of Kincaid furniture and it is so beautiful, we are really really pleased with the quality and service received. Everything was shipped together & arrived sooner than expected. The furniture is so much prettier in person - I couldn't be happier with this purchase. I would definately shop here again."
Denise - OH


"We ordered 3 pieces of Broyhill bedroom furniture. The total cost was 2/3 of what the nearest retailer would have charged. Plus, we would have had to driven 5 hours (round trip) to order the items, and then another 5 hours to pick up the items once the retailer received them. When we called the retailer, they estimated receipt at 6-8 weeks. With Furniture-Savings we ordered on July 23 and had them delivered and set up on August 23! The person taking the order was knowledgeable, friendly, and polite. The delivery were the same. The items were delivered in perfect condition. We can't imagine every buying furniture anywhere else!"
Jim B - Colorado


"I ordered the Pemberliegh sofa from the Legacy collection.The sofa is so beautiful and a true attention getter. I am so happy with it. The associates that handled my order were so helpful and courteous. When it arrived, the delivery men were having a very hard time to get it in the door. They were very careful and needed a little help because of the packaging and the size of the sofa. I am satisfied with every aspect of this transaction. Delivered on time."
Denise Shildwachter - ohio


"Largo marseille sleigh bed. Although I thought the bed would never arrive..it's here and we completely love it. Well made ( even by my husbands very high standards) and very beautiful.
It definitely says " I am a classic sleigh bed" it will be beautiful in our Victorian house when we move back home. I would have given all stars but I felt customer service was pretty vague regarding arrival date. And not reassuring at all. I've never ordered sight unseen and I needed a little assurance. Otherwise all was as promised."
Rebeccah Brown - Maryland


"I received my new bedroom furnature and it is beautiful. The delivery guys were very polite and get the job done quickly with no mess. Thank you!
J. Steele"
J Steele - Michigan


"I purchased the Grandma's Keepsake Collection from Vaughan Bassett and I couldn't love it more! The delivery men were very nice and it was overall a very easy experience. Great quality furniture, have received compliments already!"
Heather - VA


"I'm very please with the order I received from Furniture-saving.
The delivery time was less than a month; much faster than I expected. Thank Sherry for the first class service."
Willie E. Coleman - Louisiana


"I love my furniture! The order and delivery service was superb!"
Nancy McGee - Virginia


"Everything went fine except after the delivery people left we couldn't find the glass shelves for one of the curio cabinets. We had to tip the cabinet to locate and remove them from under the cabinet. When we did one of the glass doors got a small crack in it. I don't think this would have happened if the delivery people would have removed them like they did on the other cabinet."
David Zachmeyer - Texas


"I was a little worried about buying furniture online. However, LOVE the furniture. It's even prettier than the picture. There was nothing wrong and the delivery went well. The guys were GREAT! They were personable and cleaned up after themselves. They worked HARD getting one of the pieces in, but they did it. I must admit, the experience was great and I wouldn't hesitate for a minute to order from you again."
Debra A - Virgina


"After many frustrations and almost resorting to legal action, I've finally found an online furniture retailer that I can trust. Furniture-Savings.com inspired confidence by having an unprecedented A+, BBB accreditation, referenceable physical location, and professional employees that were truly helpful.
Just as it's mentioned in the FAQs, my AICO Oppulente dinette and china cabinet arrived in exactly 4 weeks. I cannot be more pleased with this set. I found that the pictures on site accurately displays how the set actually looks. I'm still in disbelief that this set is actually real :D Thanks to all at Furniture-Savings.com you guys RAWK!!!!!!!!!"
Timsy - Colorado


"My experience with Furniture Savings (Jason) was extremely professional and pleasent. I bought dining room chairs by LEGACY. I was notified and re-confirmed about the delivery date and the delivery men were wonderful to me. I had a couple of chairs that were a little wobbly and they adjusted them perfectly. They even helped remove my old diningroom chairs for me. I will certainally buy again from Furniture Savings again."
Dona Letendre - GA.


"We purchased furniture from the Michael Amini Collection (AICO). We purchased four pieces of the sectional sofa from the Toledo collection, and two leopard print chairs from the Trevi collection. We just had the furniture delivered, but are not putting it to use yet, since we are still remodeling part of our house. We have the furniture stored and covered in a finished room. But, the quality, and beauty of each piece is exceptional. Our salesperson at Furniture-Savings.com was Jason. I was very satisfied with his courteous service, and the overall service of the company. The delivery men were also very courteous, and accommodated us wonderfully, especially since we live on terraced ground with a lot of steps. Even the people at AICO, where the furniture is manufactured, couldn't have been more helpful. I needed "exact" measurements of one of the pieces of the sofa, to make sure it would fit properly in a particular place, and they were most accommodating, and very prompt in getting"
Geraldine Brosky - Pennsylvania


"Delighted with my Vaughan Bassett bedroom set. My order was received and set-up in perfect condition. I will order again from this web site. Great experience."
Mary - Maryland


"Ordered a part for my desk online. It was the correct part and installed perfectly. The part was shipped very quickly at a reasonable cost. Thanks!"
Eliot - Florida


"My Vaughan Bassett Light Oak Lane night tables just arrived. I was blown away by the quality of the tables alone--I can't imagine this same splendid, sumptuous wood on the bed, dresser and rest of the furniture. What other company will let you get nighttables apart from the bed, as I cannot afford to buy everything at once. This company means business and I'll be glad to order the rest of this beautiful bedroom set, one gorgeous piece at a time."
Mike - NC


"We just had our Vaughn Bassett - Hamilton - bedroom furniture delivered and it is BEAUTIFUL!! I originally saw this furniture on the website of a high-end furniture store near our home. I searched the web to get pricing and came across your website. I am SO glad that I found you! We saved several hundred dollars on the price of the furniture, in addition to the free shipping and no taxes. The delivery guys were VERY courteous, efficient, and covered our hardwood floors so they wouldn't get damaged. We will definitely recommend you to our friends and will shop againg with you for our future furniture needs!"
Stacey Keller - Maryland


"We happily ordered a Kincaid Gathering House cherry sideboard, but it was delivered while we were on vacation. The friend who accepted the delivery didn't notice two slight imperfections in the finish. When we returned, I called about the "dings" and Jason in Customer Service was quick to remedy the situation. A local furniture repairman took care of the marks the next morning! :)
Thank you, thank you. . .we love the piece of fine furniture."
Nancy - Ohio


"Hello,
Thank you so much for your excellent customer service. I cannot remember the name of the person who helped me with the warrantee issues, I am sure you can look it up. She was fantastic. Everything was handled quickly and she was so nice. I have been in Customer service and sales management for 17 years and I have to say that if she lived in Washington I would try to steal her. Thank you again, my Grandmother is very happy and the quality and price were excellent. We will surely do business with you again as we still have 4 rooms (1bed, 1 living room, 1 family room and a formal dining and eat in kitchen to furnish. As our home becomes more complete you will hear from us again. Thank you.
Sincerely,
C. Digerness"
C. Digerness - WA


"Everything went well. Thank you."
Miroslaw Rogalski - Wisconsin


"We are very pleased with your business. The ordering was easy. The delivery was efficient, polite, and best of all, on time. Everyone we have dealt with has been very nice and knowledgable. Thank you for everything."
Pamela Plyler - North Carolina


"Excellent quality furniture and great service! I'm very happy."
Dhurata - New York


"I am speechless about the quality of furniture and customer service from Furniture-savings.com. The pictures actually doesn't do the furniture the justice that it deserves. I fell in love with and purchased the Aico Cortina Bedroom set. In the picture, it looked awesome, but when it arrived, I was weak and speechless at the quality and oppulence of the pieces. I felt like a queen and that I have begun to collect pieces that should be in my will. The hidden drawers, velvet lining, and actual WOOD was all I could take. I am so happy. The customer service was out of this world! I am a customer FOR LIFE!! Thank you Fritz!!!!!!!!!"
Patricia Witherspoon - MD


"EXCELLENT--FROM START TO FINISH. ORDER DELIVERED PROMPTLY. DELIVERY MEN ASSEMBLED QUICKLY AND EXPERTLY."
AL MAFFEO - PA

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