"I apologize for not writing you sooner. I ordered Aico livingroom furniture,plus other
furniture in may,2010, over $12000.00 worth. It took 6 month for me to receive the furniture. The delivery men were friendly,
prompt, courteous and professional, however, i did not
need(want) to dispose of packaging and cartons, it took up to two days to cut up and tie up. Still I have to give you five stars ,I love the furniture so very much. JB
***** Store Reply *****
We apologize for the debris being left. Starting May 1st 2011, the delivery service men are supposed to remove ALL the debris upon delivery."
J. B - Michigan
"I was very pleased with the service we received from the two men that delivered our armoire. They delivered it a day ahead of the original date, which I appreciated very mcuh.
The armoire was as pictured online and details were as stated including color. Am very pleased with it."
Lucille Usher - iowa
"I have several pieces by Aico collection.... Even down to my bedding ...... I love Furniture-Savings. My husband,and I are very please with them. The delivery guys were, and always very careful with your pieces. Thank you , Fritz, and Janet ! I can always count on them two.... Keisha Gray, North Carolina"
Keisha Gray - North Carolina
"Excellent price, excellent service and excellent delivery."
D. Ehlers,M.D. - Ca
"WE purchased the Laredo Marseille King bed and it is a solid beautiful well made bed. The price on Furniture Savings website beat out our local competition by about $400. Amazing. We got the bed we wanted at the price we wanted. The sales people including our salesman, Trevor was so easy to work with and answer my calls and questions. He said the order would take about 4 weeks and it arrived exactly in 4 weeks. The trucking company that delivered the bed was very professional and courteous and on time. We would not hesitate to order from Furniture-Savings in the future. Thanks for a great purchase."
C W - Alabama
"Excellent service. Placed my order the day after Thanksgiving and it was delivered Dec. 22nd. I will definitely recommend Furniture-Savings.com to my friends and neighbors. I'd priced my order with other companies and saved myself $600."
Pat Roberts - Texas
"Thank you very much for the delivery of the dining console. The delivery went without a hitch. The two delivery people were very polite."
Christine Langlois - NC
"I just purchased legacy Sophia table and chairs with the credenza at Hines Furniture.
Are these chairs scotch guarded?
If not, if I scotch guard them and get over spray on the wood part, will it hurt the.
Pam - Miller
"I was a little apprehensive about buying furniture off the internet, but I fell in love with the monte carlo bedroom set from AICO. I couldn't find the entire set thru other sites, but furniture-savings was able to get the entire set together for me, and delivered it the day after we closed on our new house. One of the drawer handles was demaged in shipping, but they replaced it pretty quickly at no cost to me. I would definitely purchase from them again, and recommend them to anyone looking for quality furniture at a fair price."
Shaw-nay Crime - Georgia
"GREAT SELLER. GREAT ITEMS. A+++++"
KROMINA RANO - BROOKLYN NEW YORK
"The delivery service was excellent. I bought 4 pieces of Broyhill antique attic collection. The entertainment armoire was not the piece I originally ordered but I have since found out that the armoire is no longer being made so have decided to keep what I got."
Patrice Meltzer - New York
"EVERYTHING WAS IN PERFECT ORDER IT WAS WELL WORTH THE WAIT.VERY GOOD DELIVERY SERVICE.THE FURNITURE WAS OF VERY GOOD QUALITY AS SPECIFIED."
RALPH CARLSON - CONN
"Everything came as expected, though you used a huge 53' trailer truck. That put turning around on my driveway very tough.
**** Store Reply **** - Glad to hear everything went well. Our delivery service does use 53' trucks on deliveries West of the Mississippi to make them cost effective."
R Dutton - WA
"Delivered after 6 weeks from purchase date but I'm ok with (saved 500 $ ).love my new recliners,will buy again from You.
Delivery crew 5 stars .Thank you."
Jerry - NY
"My Kincaid dining room set is beautiful!! The delivery went just perfect!! I will tell everyone about the quality, great service and easy ordering!!! Thank you so much!!"
Janice VanBrunt - Oklahoma
"Great Service! delivery folks were excellent."
Lee Calvert - Virginia
"Hi, I would like to thank Jason, for all his help in my recent order, he was very helpful and a very nice person to talk with on the phone, I would also like to give a big thanks to Sherry and Justin they were also very nice people to talk to and very helpful.
In the future I would not hesitate to deal with your company again.
Gaynelle Bailey - Woodbridge, Ca
"The guys were very friendly. They were running late and made sure to call to let us know. Although you could tell they were tired, they worked hard and got the job done quickly, cleaned up and were out of there.
It was a great experience and I will use furniture-savings in the future."
Jenni Steele - Michigan
"After moving into our new home, I realized we needed to match the stools to our lovely breakfast Kincaid table and chairs, The stools were available on the Furniture-Savings.com web-site. I ordered 3 stools, they were delivered within 4 weeks. They were not left at the front door as many on site companies do but they were placed and inspected in my home. I have recommended Furniture-Savings to many of my friends and would highly recommend you to review their site when you are in the market for new furniture. Excellent customer service and same products you would buy from local furniture stores."
Kincaid - Texas
"We wanted a King bed to match a very expensive light oak set we bought 10 years ago. Bought your Oak Treasures II set for our guest bedroom and put our old bed with it in guest bedroom. Put the new King Oak treasures II bed with our old set and everything matched perfectly. Your people were very friendly and helpful. Your prices are great, the delivery was fast, and delivery team was fantastic.
We highly recommend your company and will do more business with you in the future.
James in Georgia"
James - Georgia
"i am very pleased with my Largo Lafayette Low Profile Queen bedroom set it is gorgeous. I was apprehensive to order furniture online but i am so very satisfied & with the delivery service, very professional. looking forward to doing business again with furniture-savings.com Thank you!"
Sherrie Pruitt - Onancock, VA
"I bought the Liberty Ocean Isle Bedroom furniture. Absolutely beautiful, high quality furniture. Great customer service. Very reasonably priced in comparison to other sites/retail stores. Delivery men worked very hard despite delivering on a very hot day. Highly recommended. Plan on using Furniture Savings again. Thank you!"
Angela - Texas
"We were very pleased with your service. The delivery went very well and the chairs we ordered arrived in good condition. Thank you. Marcia Pearlroth"
Ms. Pearlroth - FL
"Great company to order from along with great prices. I saved over $1,500 ordering through Furniture-Savings.
Best prices and selection on the web. Although we did have two chairs damaged upon delivery, all I had to do was call customer serice and after speaking with Jason, I felt confident that we would receive replacement merchandise asap. Delivery was about seven weeks and the delivery folks were great.
Harper - Evansville, Indiana
"I received my Michael Amini Villa Valencia 2 X Bedside Chest, Gentleman's Chest, and Dresser Mirror. Unfortunately, I had to return the Dresser because of damage. Nevertheless, the delivery guys, Mr Johnny Jones and Mr John McGee, were very professional and assured me everything would be resolved as quickly as possible when they arrived back at the facility. Mr Johnny Jones and Mr John McGee were very professional and polite individuals and they took care to ensure my requests were address. They did a fine job and I would like to give a personal THANK YOU and request their service for my next shipment. Great job! The furniture is beautiful and I look forward to doing more business with you to secure my order for the Michael Amini Cortina Bedroom Set.
Thanks so much!
John Camps - Ohio
"Purchased the Vaughan Bassett-Forsyth Collection, medium oak bed frame with end drawers. Also a matching dresser. Very satisfied with the product. $150 less then if I would have purchased it locally.
Delivery was made at 6:00 am (I opted against a 10:00 pm delivery the night before) which worked for both of us. Great care was taken not to track in the house and assembled was fast (1/2 hr. at the most). Very professional and cordial. Then they were off and running to the next delivery.
Highly recommend this company and especially this delivery team."
Michael Gleason - Michigan
"I purchased a nightstand and chest from the Vaughan Bassett cottage range. I was a little nervous about ordering online since I had never seen the furniture in person and was hesitant because it could have taken months to arrive.
Now that the furniture is here, I'm really glad I ordered it! Besides saving a lot of money off the retail price, the items came a lot sooner than expected; I think it took about 5 weeks total. I was kept up to date by emails to let me know what stage my furniture was at, and the week of the delivery I was called and told when to expect the truck.
The drivers arrived exactly on time, and they were courteous and efficient. They got the furniture set up and in position in just a few minutes, and did not do any damage to the house in the process.
All in all, I was really impressed! I'll definitely use this site again if I need to buy more furniture. Thanks a lot."
Jenna - Michigan
"We purchased the Largo Monterey bedroom set and we love it! I was a little nervous ordering the furniture online, but was very happy with the service and pricing. All went smoothly with delivery and setup also. We wouldn't hesitate to use Furniture Savings again!"
Carol - Missouri
"From beginning to end a flawless process. I was always made aware of the status of the order up to and including delivery. Everything promised was delivered upon. All internet companies should hold you as the example for product and customer service. I will definitely recommend you to others"
James Suell - PA
"Hi I received my Eden tables last week and I am enjoying them. I did not think they would look so good, online they looked okay but to see the actual tables they were excellent. And they were in good condition they blend in very well with my other furniture. The set up crew was very polite and courtesy while putting the tables together. I have had many compliments from my relative about the tables. I will be ordering from you all again. The family is very please with the purchase. Thanks From Sweet Home Alabama , Laura ..."
Laura - Alabama
"Great service, so friendly. Amazing product and price! Delivery was easy and furniture was packaged very well. Exceeded all expectations, I was afraid of buying online but now I know where to buy in the future. Just a great overall experience."
HappyCustomer - Kentucky
"We love our new king-size Oak Lane II-Light bed by
Vaughan Bassett. It was easy to shop on-line and it was a smooth transaction/"
Joan Suspenski - New York
"Brookfield by Pulaski
Shenandoah by Largo
Cobblestone Snow White
The delivery guys were great. Polite, helpful and all furniture pieces were wrapped in moving pads or in the original box. The dresser to the Pulaski set suffered a severe scratch across the top of the dresser - don't know how it happened. The driver used a scratch pencil but it is still noticeable. The footboard to that set also sustain some minor damage.
The other two sets escaped any trauma."
Barb Hansen - Texas
"My experience was first rate from beginning to end. The ordering process was easy and efficient and all communications were clear and prompt. I was very pleased to be contacted earlier than expected to schedule the delivery. The delivery service arrived at precisely the time promised and and the two gentlemen professionally assembled the table and helped move the packing materials for us. I was a little hesitant about ordering online without seeing quality, but I was very pleasantly surprised at how attractive and well made the American Drew/Cherry Grove dining table was. Thank you for the lovely table and your company's excellent service!"
Maxine - Florida
"We received our furniture but the sofa was red instead of beige. We decided to keep the furniture because we need it for the holidays but we were disappointed that such a mistake was made. We also expected arm rest covers with the furniture and they also were missing. Overall not satisfied with the order.
*** Store Reply: We are very sorry for the problem. The wrong color is completly our fault. I am glad we were able to speak on the phone and resolve the problem. The arm rest covers are being sent out to you via Fedex at no charge.(Arm rest covers are no longer included from the mfg.).
Customer: This is in addition to my previous feedback. I talked to Fritz Smith about the problem and I was very pleased with the way he handled the issue. I think you are very lucky to have Mr. Smith working for you."
Rinaldo tedeschi - ct.
"Very good prices and prompt service. However color displayed on your website does not match real color of furniture. ( in our case the furniture was darker when delivered). Delivery and set up was included which makes this a fantastic deal. would definitely use your company again.
**Store Reply **
We certainly try our very best to make sure the images shown online are as true to color as possible. Due to monitor settings and lighting when catalogs pictures are taken, colors may vary slightly from picture shown on website. "
Al Sugrim - New York
"My experience with every representative was positive. They were friendly and always helpful. We will recommend this business to all friends. Thank you."
Lori Forster - CT
"I would like to thank the employees that worked with me and my messed up furniture problem. Jason, Fritz and the others that tried to get it straightened out.
I ordered the bedroom set in Oct.2012 and it was delivered in November 2012. Unfortunately, 1 of the 5 pieces was distressed and the rest was not. It took until Feb. 22, 2013 to get this problem resolved. Not the best shopping experience I have had! I am not sure that I will shop for furniture online again. But, now that the set is here it is beautiful! Thank you. Jane
*** Store reply. Thank you for your understanding. All distressed furniture is done by hand and sometimes, an item will receive more distressing that than others. I am glad we were finally able to get one that had the minimal distressing like the other pieces."
Jane Schurz - Indiana
"The Vaughan Bassett Cottage Collection bedroom set I had delivered was on time, in a professional manner, and with the "white glove" set up as promised. The delivery guys took the boxes with them, so no clean up by me was required. Furniture arrived in perfect conditon. Would highly recommend."
Mary - GA
I got the Forsyth bedroom set by Vaughan Bassett
Great service, delivery people were nice, neat and quick.
I'm very happy with my furniture."
Glenda - Connecticut
"I purchased the Grandma's Keepsake Collection from Vaughan Bassett and I couldn't love it more! The delivery men were very nice and it was overall a very easy experience. Great quality furniture, have received compliments already!"
Heather - VA
"Furniture-Savings .com is an awesome website! The staff was so helpful and polite and ordering online was a great experience! Shipping and delivery was great as well. I love my furniture!"
Danielle - New York
"These people have restored my faith in online retailers. Long story short. I got burned by another furniture store. However, good things come to those who wait. My sales person Fritz Smith went out of his way to help me and get my order delivered by Christmas. I'm so pleased with my purchase, and the helpful nature of the people at this store. All were very professional and courteous. I'm going to be a regular customer and would recommend this store to others."
Helen - Pa
"LOVE the bed and your prices are amazing. And the delivery was fine, however, the guys who put the bed together did a terrible job. NOTHING was tightened, and the bunk bed was swaying when I leaned on it. We had to take the mattresses off and re-tighten every bolt. AFTER tipping them.
Quality of the furniture is great (5 stars), the delivery aspect needs some serious work.
***** Store reply *****
We apologize for the delivery men not "finishing" the job. I spoke with them and they got all the bolts started and when they went down to get tools to finish, they got side-tracked and forgot to go back. We thank you for your business. "
Lori sawyer - NJ
"I have never ordered furniture online before and was apprehensive about the whole process. Yesterday the semi arrived and the two men carefully unwrapped everything outside and they carried it and set it up exactly where I wanted it. I had ordered Vaughn-Bassett bedroom set and the quality was superb."
Patrick - Illinois
"I purchased the Ozark dining set made by A-American and it's just beautiful. Solid mango wood. I would recommend Furnitue-Savings 100 percent. They have an awesome selection and the prices are unbeatable for the quality and service you get."
Sue - Nevada
"Legacy Logan bed and nightstand
Delivered well within estimated window - almost early!
Delivery service was very communicative, and delivery men did a professional job with assembly and clean up
Very pleased with furniture itself
Would absolutely order from this company again"
Beth - MA
"I purchased bedroom furniture made by A-America from the Adamstown Collection. My wife had seen the quality of this furniture before so we knew what we were getting and we were not in a hurry. Your office kept us updated as to the status regularily and the trucking company informed us as to the delivery . They were very professional and the furniture arrived with no damage to it at all. Thanks to all of your crew for making this an enjoyable expierience."
Gary Martin - Texas
"Wonderful, reliable service. I wasn't sure if I would like the color, so your customer service sent me a swatch - that was very helpful. When the sofa and chair I ordered arrived, it was even nicer than I thought it would be. Really good quality. And the delivery people were very prompt, courteous, and professional."
A.Blake - NY
"I am speechless about the quality of furniture and customer service from Furniture-savings.com. The pictures actually doesn't do the furniture the justice that it deserves. I fell in love with and purchased the Aico Cortina Bedroom set. In the picture, it looked awesome, but when it arrived, I was weak and speechless at the quality and oppulence of the pieces. I felt like a queen and that I have begun to collect pieces that should be in my will. The hidden drawers, velvet lining, and actual WOOD was all I could take. I am so happy. The customer service was out of this world! I am a customer FOR LIFE!! Thank you Fritz!!!!!!!!!"
Patricia Witherspoon - MD