"Dealing with FS on the phone was great. Furniture looks good.
Delivery went ok but they did not take away garbage."
glen taylor - Illinois
"We received our furniture but the sofa was red instead of beige. We decided to keep the furniture because we need it for the holidays but we were disappointed that such a mistake was made. We also expected arm rest covers with the furniture and they also were missing. Overall not satisfied with the order.
*** Store Reply: We are very sorry for the problem. The wrong color is completly our fault. I am glad we were able to speak on the phone and resolve the problem. The arm rest covers are being sent out to you via Fedex at no charge.(Arm rest covers are no longer included from the mfg.).
Customer: This is in addition to my previous feedback. I talked to Fritz Smith about the problem and I was very pleased with the way he handled the issue. I think you are very lucky to have Mr. Smith working for you."
Rinaldo tedeschi - ct.
"EVERYTHING WAS IN PERFECT ORDER IT WAS WELL WORTH THE WAIT.VERY GOOD DELIVERY SERVICE.THE FURNITURE WAS OF VERY GOOD QUALITY AS SPECIFIED."
RALPH CARLSON - CONN
"You must shop w/ Furniture Savings, as they have great pricing, honest and respond to any questions / issues. I placed an order w/ another online company for exact same furniture (thought I was getting best deal). Company went out of business, but never contacted me nor credited my account / card. Good thing I use AMEX as they credited my account after 30 days of dispute.
Wish I had used Furniture Savings up front. They have good standing w/ BBB.
I will purchase more furniture in the future. No need to waster your time shopping at the over priced local stores, they won't beat or match these prices.
Thank you Furniture Savings, we are very pleased w/ our new bedroom set."
JOHN STRAIN - South Carolina
"AICO Palais Royale
If you want true elegance then choose this set.
Simply beautiful formal dining room set. Amazing detail and construction. Fast shipping. White glove set up was quick. The delivery men were very professional and protected the wood floors in our new home from damage. This is a great company to purchase from and I am looking forward to purchasing the matching china cabinet in the future."
Helen Kay Carr - Missouri
"Was very pleased with delivery service on my Dining Room Furniture. Driver had called to inform us they would be delayed due to being stuck in a snow storm in upper MI and running a few hours behind. Upon arrival was very quick at unloading and carefully bringing into the house and setting up the items. We are very pleased with the furniture, pricing and service we received."
Kriss Salge - Indiana
"We received our furniture as scheduled, OMG its AMAZINGLY BEAUTIFUL! I appreciate you all holding our furniture while our house was being built.
Kim K. - TX
"We just received our two Bernhardt Leather Recliners. The delivery company Reliable was professional and did a good job. The chairs look great and I am completely satisfied. Furniture Savings was also accurate on our set estimated delivery time frame."
Bill F. - Texas
"We wanted a King bed to match a very expensive light oak set we bought 10 years ago. Bought your Oak Treasures II set for our guest bedroom and put our old bed with it in guest bedroom. Put the new King Oak treasures II bed with our old set and everything matched perfectly. Your people were very friendly and helpful. Your prices are great, the delivery was fast, and delivery team was fantastic.
We highly recommend your company and will do more business with you in the future.
James in Georgia"
James - Georgia
"Everything came as expected, though you used a huge 53' trailer truck. That put turning around on my driveway very tough.
**** Store Reply **** - Glad to hear everything went well. Our delivery service does use 53' trucks on deliveries West of the Mississippi to make them cost effective."
R Dutton - WA
"Our experience with furniture-savings.com was great. We ordered several pieces of furniture for a very good price compared to local stores. When one of the pieces arrived damaged, customer service just asked for a few pictures and took care of everything else. Couldn't ask for anything more!"
Chris - GA
"I just want to say Thank you to Jason who helped me to find a discontinued table that I looked for everywhere on internet. I called many stores and couldn't find it. I am very happy with the service and will recommend your store to my friends.
Natalya - Virginia
"Your service was so easy to use and the prices are excellent. When the truck broke down, you arranged another shipping service to bring it in order to minimize the delay. I would definitely recommend you (and have) and would use you again when we're ready to buy more furniture. Thanks!"
Sandra Byron - Arizona
"LOVE the bed and your prices are amazing. And the delivery was fine, however, the guys who put the bed together did a terrible job. NOTHING was tightened, and the bunk bed was swaying when I leaned on it. We had to take the mattresses off and re-tighten every bolt. AFTER tipping them.
Quality of the furniture is great (5 stars), the delivery aspect needs some serious work.
***** Store reply *****
We apologize for the delivery men not "finishing" the job. I spoke with them and they got all the bolts started and when they went down to get tools to finish, they got side-tracked and forgot to go back. We thank you for your business. "
Lori sawyer - NJ
"I order furniture on August 9th. Fritz, my sales person, checked and reported that the table and 6 side chair were "in stock", but the 2 arm chairs were on back order until October. It is now 5-6 weeks later and I am expecting my furniture any day.
Today, I get an email (not even the courtesy of a phone call!) advising me that all my furniture is on back order and won't be delivered until November!! I am absolutely LIVID!
Was I lied to in order to get my business! I immediately called and Fritz is not in.
That furniture should have been here within a week from now....and, like I mentioned, I did not even get the courtesy of a phone call - just an email!
***** Store Reply *****
Linda, like I mentioned on the phone. I am very sorry for the problem and delay in shipping your furniture. Both myself and an associate called before you placed your order and the mfg. had informed us the pieces were in stock. When they did not ship from the mfg. when we expected, we contacted them "
Linda - Texas
"I had wonderful experience when I bought Vaughan Bassett solid Oak queen size bedroom set. They are very honest and prompt in solving any problem you may have with your purchase. I recommend every one in need of furniture to buy from them."
Narendra - MA
"From beginning to end a flawless process. I was always made aware of the status of the order up to and including delivery. Everything promised was delivered upon. All internet companies should hold you as the example for product and customer service. I will definitely recommend you to others"
James Suell - PA
"Furniture-Savings .com is an awesome website! The staff was so helpful and polite and ordering online was a great experience! Shipping and delivery was great as well. I love my furniture!"
Danielle - New York
"We received our AICO Tides bedroom set today. We had to order it online, because we could not find a local dealer. This was our first experience with AICO and Furniture- Savings.com, and we are very pleased with both companies.
We had been searching for a bedroom set for an entire year, and had almost given up. Then, we Googled AICO, and found this web-site. Skeptically, we ordered the furniture, and the entire experience was the best we have had in 30 years!! Thank you so much. We will definately order again - and highly recommend it to our friends and family."
Jones Family - Florida
"I bought the Broyhill attic heirloom bedroom suit about 5years ago. I have moved and cannot find the instructions on how to put the metal support frames together I NEED HELP PLEASE. Oh by the way LOVE the ATTIC HEIRLOOM collection I have several pieces of it!!!!! Thanks need help sleeping in floor on mattress desperate in TN"
Tammy - Tn
"Our recent order arrived without delay.,delivered and set up by Reliable Trucking (Delivery) . We are very happy with the quality of the furniture made in USA.
Barbara Marquis - North Carolina
"Legacy/Evolution. We were very pleased with the timely delivery. The arrival time was as promised and the crew courteous and professional. Couldn't have asked for more!!"
Robert Panarella - New Jersey
"Dear Furniture Savings,
You have done it again with yet another extremely satisfied customer! We purchased many pieces which included the Aico tropico hexagon dining room set, Aico Cortina bedroom set, and Aico windsor court club chair. We are impressed with the quality and value of the furniture and equally pleased with the level of professionalism and customer service that Fritz provided. Our furniture is absolutely gorgeous. I did not think it was possible, however; the furniture quality, prices, and service exceeded our level of expectations. You have customers for life, thank you."
Ronae and Kwame - North Carolina
"Thank you very much for your professional service. I absolutely love my new bed and the price was just right! I will definitely do business again with you in the future."
Denise W. - Michigan
"This is the first time I've purchased furniture from an on line source and I am totally blown away by the ease that the transaction was completed. The prices cannot be beat and the service is impeccable. My only disappointment is that I didn't know about this company when I bought other furniture.
I've been telling all my Family and Friends about this site and rest assure, I will be a longtime customer.
We couldn't be more pleased with the Laramie collection we purchased."
Raymond Michalski - California
"furniture arrived on time as arranged by carrier. everything was well packaged and protected, no damage. the delivery men unpacked everything outside, moved items inside and assembled everything. placed the furniture where i wanted it. they hauled away all packaging, cleaned up the work area. excellent service and the furniture is as described on the website."
steve - washington
Our Legacy Kids bureau and mirror arrived in perfect condition and the setup was quick and easy. Thank you for a great experience... we got this much more quickly than if we had ordered it at a furniture store and at a significant savings.
Marcy Dubroff - PA
"I am so impressed with the friendly way I was treated by Trevor Griggs. I needed help with my daughters Pulaski Edwardian furniture. He was so helpful when other stores didn't want to bother. Finding this site, and Trevor, I will be a returning customer to this store. I've noticed while on my search that their prices are great, and with an employee such as Trevor helping me, I'm confident that I he will do everything he can to make me a satisfied customer. Thanks Trevor !
Janet - Gregory
"The service was great guys delivering the furniture were good"
Danford Caron - Ct
"I can't believe how easy it was to fix my bureau drawer.
The Kenlin installation and troubleshooting videos made it simple.
Sunday my drawer wouldn't slide back in. I flipped the drawer over, saw what part was broken and it said Kenlin slide ll on it. I went online, found it immediately, ordered the part and 3 days later my drawer is fixed!!!!!
I wanted to thank you for making that task simple, quick, and inexpensive for me.
L. Lewis - MA
"Ordered a Broyhill sofa and 2 chairs. Price was great, delivery was quick and the service was excellent. The company who delivered were professional and courteous.
Overall a very positive experience."
John - New York
"Ordering from Furniture-Savings.com was a great experience. The price and service are second-to-none. I special ordered a couch, which arrived today. The couch itself turned out like we ordered. However, there was an error in couch pillow order. We ordered 2 pillows of a jack-knife pattern and 2 of a different pattern. We received 3 jack knife pillows and 1 of a different pattern.
The delivery of the couch came much sooner than anticipated, obviously a good thing at this time of year. However, I must say the delivery guys did not have clean hands upon their in-home setup. There are numerous dirt marks all over the couch from their handling. Furthermore, there was a grease stain on one of the seat coushions that has been returned to be professionally cleaned. All of this was reported on the signed delivery receipt and seems to be taken care of. We will see how good the wife is at removing the dirt marks.
Overall, I am satisfied with the service, product, and prices from furniture"
William Hicks - Texas
"The process, from purchase to delivery, couldn't have been more pleasant. Your sales staff was knowledgeable and helpful and your delivery team was wonderful.
We'll certainly be back for our next furniture purchase."
Art W. - NC
"I am very happy with the Liberty furniture I purchased thorugh you. It is well made with tons of storage. The process was a pleasure (especially after the terrible experience I had with another merchant) from ordering to delivery.
I would not hesitate to order from you again."
Karen Seltzer - New York
"We purchased three pieces from the Broyhill Laramie collection. What a fantastic price compared to the local furniture stores. Justin assisted us in the order. He was friendly, knowledgeable and informative. The communication is excellent. You know ahead of time what to expect and they keep to their word. The delivery people were on time as promised. They were fast, cautious and courteous. This was a fantastic experience overall. I purchase a lot of small stuff on line, but a first for furniture. I'll be shopping here again for our next furniture purchase."
Curtis - PA
"I have never ordered furniture online before and was apprehensive about the whole process. Yesterday the semi arrived and the two men carefully unwrapped everything outside and they carried it and set it up exactly where I wanted it. I had ordered Vaughn-Bassett bedroom set and the quality was superb."
Patrick - Illinois
"I am very happy with the Legacy dining room furniture I purchased from furnituresavings.com. Easy ordering, great prices, and delivery was on time and exceptional. I would highly recommend purchasing furniture from furnituresavings.com and I look forward to using them again in the future."
Trina - Georgia
"At first I was a little uncomfortable ordering furniture online, but I'm glad I did.
Each person that I spoke with from the beginning to the day of delivery was polite and very professional.
Great Customer Service Furniture Savings.com!!
The bedroom set looks just like the pictures.
WE LOVE OUR AICO BEDROOM SET!!!!
We shall purchase from your store again.
Thank you again!!"
Rosemary Calvin - Ohio
"Overall, a wonderful experience! Absolutely the best price I found anywhere, great customer service, my new Vaughn-Bassett Cottage Cherry Triple Dresser and nightstand are beautiful, so much nicer that I expected, just stunning to look at! Delivery went very smoothly, actually arrived day early so I wasn't quite ready for it but the courteous and friendly delivery company offered to help me get my room ready for the new furniture!!
I am impressed with my entire experience with Furniture-Savings.com and I plan to purchase a Broyhill living room set in the very near future. I have confidently recommended you to everyone I know, this is the place to go, with confidence!!
Thanks so much :)"
Lori Morin - CT
"Absolutely love the American Drew bed you delivered. Your delvery folks very prompt and efficient and POLITE.
Brandon was my sales person and was so nice to talk with is really why I gave yall a chance. I will definitely look to yall first when next I neeed furniture.
In these tough econmic I hope your business will prosper and be blessed in this new year. With good folks like yall maybe God continue to bless."
Nikki - Florida
"I ordered the Bella Cera sideboard by AICO furniture. I was a bit nervous about placing an order for fine furnituer over the web, but the piece arrived in perfect condition & is just as beautiful as the online photos. Great service from Furniture Savings!"
Peter Gates - Virginia
"Hi folks! just a short note to send our thanks to your company. We have been extremely satisified with our entire funiture purchasing experience and you absolutely can't beat the price.
Brandon and his team delivered and set up our beautiful bedroom funiture without a hitch. All of these young men were pleasant and hard workers even at the end of a very long day. Your company has renewed our faith in customer service!
Dee and Pam Putnam
Kings Mountain, NC"
Dee and Pam Putnam - NC
"We have a great experience w/ your service & delivery."
Patrice Ametrano - PA
"I am quite pleased with the furniture that I purchased from you--Vaughan Bassett Forsyth BB77-226 and BB77-115, however the nightstand was advertised as a 3 drawer unit, but it is only 2 drawer made to look like 3 drawer. The two pieces are well made and fit well in my bedroom. The only other thing I want to mention is that the delivery men would not take the boxes and packaging. They did tear the boxes down, but now I have to get rid of it all.
I certainly would choose your company when I want to purchase furniture again.
Thank you, Beverly Baker
**** I am sorry that our delivery men did not complete the job and remove all of the debris as they are supposed to. We will certainly look into it. We have corrected the nightstand information also.****"
Beverly Baker - Washington
"Furniture delivered a week ago. One of the dining chairs was not level -- had to put two felt pieces under the leg to make it level.
One of the chairs had a "blemish" on the top of the back. Delivery man had a "pen" to color it in so it looked more like a "knot hole".
Was under the impression the two leaves stored UNDER the table and could be pulled out from each end. Was a little disappointed this wasn't the case. The counter-height Legacy Logan table I saw in a local store did have the leaves under each end. Thought this table would be the same.
Overall, it looks nice in the dining room.
Delivery was smooth - drivers kept in touch regarding the delivery."
Linda Aper - Illinois
"Great Service! delivery folks were excellent."
Lee Calvert - Virginia
"We purchased the Vaughan Bassett New Haven Bedroom Suite. We couldn't be happier! Easiest furniture purchase ever!! Ordering was easy, regular update emails and fast delivery when furniture was ready. The guys doing the delivery and set up did a great job, neat & fast. I will definitely recommend your website to family and friends. Vaughan Bassett furniture is made in USA and is top quality furniture!!!"
Susan C. - Virginia
"THE TABLE IN QUESTION WAS DELIVERED IN GOOD TIME AND THE DELIVERY MEN PUT IT TOGETHER..I WAS SATISFIED WITH THE WHOLE PROCESS."
CLAIREMONT HENRY - NEW YORK
"Just received our furniture. It is absolutely beautiful! It arrived in just under 6 weeks. The whole experience has been awesome! Wasn't sure about ordering furniture on line but we saved so much money it was worth a try. The delivery guys were very professional and did a great job. They even helped us put our door back together. We are so happy!!! I highly recommend this company to everyone. Our AICO Essex manor furniture is absolutely beautiful!!!"
Patricia Bauer - New York
"Great experience dealing with this company. We bought the same furniture we found at a local retail store, for less than 50% of their price. Since the price difference was so dramatic, I was a bit skeptical of ordering. However, your very knowledgeable staff took care of those unfounded fears immediately.
We received the furniture in a timely manner, and the crew did a great job of setting it up.
The only complaint I have is that the crew didn't haul off the boxes after delivery. That was supposed to be part of the delivery. Other than that, I am completely satisfied and have recommended you to others already.
Rex D. - Texas