"We recently purchased the Beckenham BR set by Pulaski. We are higher-end consumers. I have never ordered furniture from online and was a bit nervous because I didn't see this set before buying it. Most of the stores in my area really don't carry BR sets, so it was impossible to see the quality. So, I worked with Jason and he was extremely professional and HONEST!! He actually steered me away from another BR set because he felt we would not be satisfied with the quality. (He even emailed me pictures of the inside construction.) I appreciated Jason's effort and integrity.
The Pulaski Beckenham BR Set was absolutely beautiful and the price and the quality were great! The delivery was better than expected time-wise and they were very professional. I would very highly recommend Furniture-Savings as a reputable, aim-to-please company and my experience with them was extremely pleasant.
The only other comments are is that the color of the BR set was pictured differently than "
Lorie and Ben Mena - New Jersey
"I just purchased legacy Sophia table and chairs with the credenza at Hines Furniture.
Are these chairs scotch guarded?
If not, if I scotch guard them and get over spray on the wood part, will it hurt the.
Pam - Miller
Last week I received my order in full. I appreciated the updates from your company along the way. And the delivery was right on time. My only real complaint is the Legacy bedroom furniture received is definitely brown while the pictures on your web site make the furniture look gray. I had hoped for gray furniture so that was a little disappointing. And I wish I had known the furniture was made in China. The delivery guys were very nice, but slow, and my husband needed to help with some assembly problems. You company extends great customer service."
Debbie Driver - Georgia
"I order furniture on August 9th. Fritz, my sales person, checked and reported that the table and 6 side chair were "in stock", but the 2 arm chairs were on back order until October. It is now 5-6 weeks later and I am expecting my furniture any day.
Today, I get an email (not even the courtesy of a phone call!) advising me that all my furniture is on back order and won't be delivered until November!! I am absolutely LIVID!
Was I lied to in order to get my business! I immediately called and Fritz is not in.
That furniture should have been here within a week from now....and, like I mentioned, I did not even get the courtesy of a phone call - just an email!
***** Store Reply *****
Linda, like I mentioned on the phone. I am very sorry for the problem and delay in shipping your furniture. Both myself and an associate called before you placed your order and the mfg. had informed us the pieces were in stock. When they did not ship from the mfg. when we expected, we contacted them "
Linda - Texas
"I purchased the Grandma's Keepsake Collection from Vaughan Bassett and I couldn't love it more! The delivery men were very nice and it was overall a very easy experience. Great quality furniture, have received compliments already!"
Heather - VA
Love our bed and the delivery service was excellent. The quality of the bed is very good with one small exception. The wooden slats that roll out to support the mattress should be stained the same as the furniture to give it a more finished look. Fortunately our bedding covers it. There is a significant gap on the corners that reveal the natural colored slats against the dark cherry which looks a little funky. Other than that I love it! I would order from this company again!"
Deborah Connolly - California
"I ordered the Broyhill Zachary sofa and chairs. It is beuatiful.
I never ordered furniture online, but the process was seamless and the furniture is great!"
Terri - Pa
"The Good: Good product, arrived in excellent condition.
The Bad: Delivery was a fiasco. First, delivery is sub-contracted by independent carrier. During the ordering process, it was not noted that the delivery would be via tractor/trailer rig. If I had known that, I would have had delivery to a business dock.
The driver/co-pilot of the trucking firm called to state arrival in 2 hours, then called to say it would be 4 hours, then called to state that issues would necessitate another delay, maybe 2 hours. Then called wanting to know how to get to my address. Still yet not informing he was in a tractor trailer rig. Then called to state that he could not come into the addition due to being in a tractor/trailer rig. I had to use personal vehicle to meet up with them on main road, load them and product to go to my residence, unload-unpack-then take them back to their truck.
A pain in the @#% process for sure.
We apologize for the delivery issue."
Greg Sutton - Oklahoma
"I ordered the Paula Deen Kids - Gals Drawer Chest. It was the best price I could find. Ordering and delivery all went very smoothly and I'm very happy with the piece! Will definitely check here for future furniture needs."
JJ - OH
"We have a great experience w/ your service & delivery."
Patrice Ametrano - PA
"I just love my Chateau Beauvais living room set. It is even more beautiful than online. The service was great. The furniture came much sooner than I expected. My husband said that the delivery men was awesome. I definitely will be ordering again soon!!"
Veronica B - Georgia
"Bedford Falls Merlot Bedroom Set.
Good price, good service, excellent setup and delivery! Very pleased, will use again."
Bertaut Family - Louisiana
"Excellent experience! The furniture was in perfect condition. The order was correct the first time. The delivery was fast and efficient. I will be using this site for all my furniture needs."
John Baxmeyer - Illinois
"We recieved our bedroom furniture Retreat Pine, it is absolutely beautiful, we love it and the guys that delivered it were very very nice and set everything up for us. That is what I call service with a smile. Thanks so much Furniture Savings.com, your furniture, service and helpers are the greatest."
Michael T. - WV
"The delivery guys were the best........very polite, informative, careful and a pleasure to do business with. The furniture is also very good quality and we are enjoying the tables; they look great!"
Jane Wilson - Indiana
"You must shop w/ Furniture Savings, as they have great pricing, honest and respond to any questions / issues. I placed an order w/ another online company for exact same furniture (thought I was getting best deal). Company went out of business, but never contacted me nor credited my account / card. Good thing I use AMEX as they credited my account after 30 days of dispute.
Wish I had used Furniture Savings up front. They have good standing w/ BBB.
I will purchase more furniture in the future. No need to waster your time shopping at the over priced local stores, they won't beat or match these prices.
Thank you Furniture Savings, we are very pleased w/ our new bedroom set."
JOHN STRAIN - South Carolina
"Our experience with Furniture Savings has been a pleasure..
Your employees, from the person who took our order over the phone to the two gentlemen who delivered our furniture were absolutely fantastic...!!!
Len & Paulette Sousa"
Len Sousa - CT.
"I am so happy with my purchase from your company from start to finish. Especially how Mr. Jason has helped me so professionally! I will be back again soon!"
Joshua - New York
"I purchased the Monte Carlo II Silver pearl Queen bed two side tables and a dresser. However it did not come with the metal canopy pictured with the bed. I believe it should have been included...
***** Store Reply *****
We apologize for the mix-up. We had left the canopy off the order on accident. It has been ordered and will be delivered as quickly as possible. Per your request, we will deliver it with your new order."
Joseph M Spiteri - Illinois
"Our shipment was delayed about a month by the manufacturer which was a bit disappointing. But when Brandon called (who was unexpectedly kind and courteous - not always the case these days) to let us know of arrival earlier in the day than expected, the disappointment turned to anxiously awaiting our purchase...AND...we were not disappointed. Keith and Brian (both buys were very personable) arrived in a timely fashion, and assembled and setup our beautiful Legacy Versailles Dining Room table and chairs - with suggestions re: care and maintenance. Needless to say, this was one of the best experiences we've had with an online purchase. Keep up the good work guys....we're looking into our next purchase!"
MIchael & Ollie Richardson - Indiana
"I purchased the Kincaid Homecoming Vintage Pine farmhouse table and 6 chairs. The ordering process was great, and so was the delivery. The delivery had a bump in that it was a day later than expected due to mechanical difficulties with the truck. When the delivery was made, my husband said that the two gentlemen were very helpful and professional. They set the furniture up and removed all the packing materials. The only thing that I have questions about is that there was no paperwork (other than a delivery form) that accompanied the delivery. When I made my purchase, I received a protection plan, but since I didn't receive any paperwork, I have no idea as to how the protection plan works in the event I need it. Can someone please send me that information? Thank you so much for making this furniture buying experience such a good one. ****We are glad to hear everything went well. You should have received the protection plan information via email. I will make sure another copy is sent t"
Anita Branch - Texas
"We received our delivery yesterday and the Vaughan Basset bed exceeded our expectations. I must say that the ordering, service, delivery, setup and professionalism of this company is unmatched.
This was my first time ordering furniture online and I will definately be doing it again.
G. Dunham - Arizona
"I can't believe how easy it was to fix my bureau drawer.
The Kenlin installation and troubleshooting videos made it simple.
Sunday my drawer wouldn't slide back in. I flipped the drawer over, saw what part was broken and it said Kenlin slide ll on it. I went online, found it immediately, ordered the part and 3 days later my drawer is fixed!!!!!
I wanted to thank you for making that task simple, quick, and inexpensive for me.
L. Lewis - MA
"I bought a Capri buffet from A.R.T. and it arrived on time as required. The furniture is as gorgeous as it looked online. The delivery personnel were gentle and the merchandise was not damaged at all."
Alicia - Texas
"My experience ordering from Furniture-Savings.com was very successful. I had no problems at all. My new Bernhardt Normandie collection flip-top table and cocktail table are beatiful and arrived in great condition. The driver who delivered the furniture was very pleasant and did a great job in communicating his delivery. I will definitely check with Furniture-Savings.com when I need additional furniture. Thank you for great service!"
mary - Utah
"On time, professional, and the furniture is beautiful!Vaughan Bassett. Thank you."
Susan Janson - Ma.
"Great experience!! First time I've ever ordered furniture online but everything worked out perfectly. Thank you!"
Elizabeth Stull - California
"I have to say that despite some unexpected issues with both the furniture and the deliveries, Fritz Smith (the Owner) was never looking for a way to run from taking responsibility. Many of his competitors would not have attended to the issues as well as Fritz did. Because of that, I am strongly endorsing Furniture Savings as an ethical and responsible company to do business with and one can feel assured that their business is appreciated and earned. F-S turned what could have been a negative rating into a definite A rating by us!"
Gary Wilsher - Arizona
"I received my new bedroom furnature and it is beautiful. The delivery guys were very polite and get the job done quickly with no mess. Thank you!
J Steele - Michigan
I just want to thank you for the great product and great delivery service!
It was my first time to buy furniture online, I was not sure if it would be a good experience when I was placing the order online. It turned out the table and chairs are exactly what I saw online and the delivery and setup was great. Now we are enjoying our new dining set, they look wonderful!
Dana Jian - Ohio
"We purchased the Vaughan Bassett New Haven Bedroom Suite. We couldn't be happier! Easiest furniture purchase ever!! Ordering was easy, regular update emails and fast delivery when furniture was ready. The guys doing the delivery and set up did a great job, neat & fast. I will definitely recommend your website to family and friends. Vaughan Bassett furniture is made in USA and is top quality furniture!!!"
Susan C. - Virginia
"We received our delivery just as promised and the
two gentlemen that delivered it into the house was
very good. We were real impressed with all the
services, our ordering, delivering service and the
quality of the furniture.
We will be happy to use your services again in the
future if we have a need.
Mrs. Norman Buchanan"
Norman Buchanan - Arkansas
"The service was excellent - from ordering to delivery - the delivery was the best service I have ever had! I will order again, love my furniture."
Kris Meyer - WI
"We happily ordered a Kincaid Gathering House cherry sideboard, but it was delivered while we were on vacation. The friend who accepted the delivery didn't notice two slight imperfections in the finish. When we returned, I called about the "dings" and Jason in Customer Service was quick to remedy the situation. A local furniture repairman took care of the marks the next morning! :)
Thank you, thank you. . .we love the piece of fine furniture."
Nancy - Ohio
"I purchased a gorgeous Kincaid Gathering House solid wood triple dresser from you a few months ago, and I'm just loving it. From the moment the (extremely courteous) delivery men arrived earlier than scheduled and placed it in my bedroom, it transformed the feel of the entire room. Wonderful!"
Allan N. - New York
"Delivery was scheduled between 6 and 9 pm. They called about 8 pm and stated they were on the way and they arrived at about 8:45. Went straight to work and worked continuously without stop until the table was assembled and set up right in place.
The workers were professional, although if they had uniforms and neater appearance, I would have been more impressed. I can forgive this as they left NC at 5 am and had been at it a long time.
I didn't get there names but I did give them a plate of macaroni which they took with them to eat while they drove to their next job. They could not sit down to enjoy it as they had still more work to do."
mike dipaolo - GA
"Our bedroom furniture (Largo Marseille) was delivered in a very timely manner by extremely polite delivery men; the price was better than the sale price at our local furniture store; AND the pieces were more beautiful than in the picture online. We're very pleased!! We love them all!"
Terri Freeman - Virginia
"WE purchased the Laredo Marseille King bed and it is a solid beautiful well made bed. The price on Furniture Savings website beat out our local competition by about $400. Amazing. We got the bed we wanted at the price we wanted. The sales people including our salesman, Trevor was so easy to work with and answer my calls and questions. He said the order would take about 4 weeks and it arrived exactly in 4 weeks. The trucking company that delivered the bed was very professional and courteous and on time. We would not hesitate to order from Furniture-Savings in the future. Thanks for a great purchase."
C W - Alabama
"Please send me a copy of the invoice for the bedroom set that I bought.
John Urubek - Illinois
"Purchased two pieces of Vaughan Basset to compelte our bedroom set. There is no doubt in our minds we would order from Furniture-Savings.com in a heart beat. Process was so easy, the delivery people were excellent, polite, careful. Did not leave until everything was in it's place."
Kathleen - New York
"The service was great guys delivering the furniture were good"
Danford Caron - Ct
"Overall, a wonderful experience! Absolutely the best price I found anywhere, great customer service, my new Vaughn-Bassett Cottage Cherry Triple Dresser and nightstand are beautiful, so much nicer that I expected, just stunning to look at! Delivery went very smoothly, actually arrived day early so I wasn't quite ready for it but the courteous and friendly delivery company offered to help me get my room ready for the new furniture!!
I am impressed with my entire experience with Furniture-Savings.com and I plan to purchase a Broyhill living room set in the very near future. I have confidently recommended you to everyone I know, this is the place to go, with confidence!!
Thanks so much :)"
Lori Morin - CT
"We found exactly what we were looking for to make our bedroom beautiful. The quality is amazing! We shopped locally and found that for the exact same pieces, buying from you we saved over $1000.00!! Your service is fabulous...we ordered our furniture on 4/1 and was told it could take up to 6 weeks but 3 weeks later it was here! Everyone we came in contact with couldn't have been nicer and the delivery people were wonderful! We will DEFINITELY shop with you again!!! Thank you!!!"
Tsingos Family - Illinois
"I ordered the Bella Cera sideboard by AICO furniture. I was a bit nervous about placing an order for fine furnituer over the web, but the piece arrived in perfect condition & is just as beautiful as the online photos. Great service from Furniture Savings!"
Peter Gates - Virginia
"Just got my broyhill Laramie sofa, chair, ottoman, and recliner delivered tonight. I am thrilled! Not only is the furniture perfect but the delivery guys were great- after a summer of no precip, we have rain and snow during my delivery dates. They were only an hour off from their original delivery time. Thank you !! Highly recommend. Will use these folks again!"
LINDA WOOLSTENHULME - Idaho
"I bought the Liberty Ocean Isle Bedroom furniture. Absolutely beautiful, high quality furniture. Great customer service. Very reasonably priced in comparison to other sites/retail stores. Delivery men worked very hard despite delivering on a very hot day. Highly recommended. Plan on using Furniture Savings again. Thank you!"
Angela - Texas
"Love my new Vaughan Bassett bedroom furniture. But very unhappy with delivery. They were an hour and half late. They hid the packing materials so we couldn't see them until we walked to the side of our house. Now we have to figure out how to get rid of them. We made it very clear that the packing materials were to be removed. Soured a little a really good experience with your company.****** Store Reply - Ms. Campbell, we are very sorry the drivers did not complete the job as they are paid to do. We have issued a credit to your account and we will be deducting that from the amount paid to the delivery service. Again, we apologize for the problems. *****"
Joyce C. - Maryland
"I am very happy with the Legacy dining room furniture I purchased from furnituresavings.com. Easy ordering, great prices, and delivery was on time and exceptional. I would highly recommend purchasing furniture from furnituresavings.com and I look forward to using them again in the future."
Trina - Georgia
"The Furniture-Savings company has the ULTIMATE is customer service.. I had to order 3 times instead of 1 time (All my fault). They sent me more product for free and even did free shipping. A;; arrived to my home within days. Where could you ever get that service from any other company. Keep up the great service. No doubt I will be using your services again !!
Each person I dealt with over the phone were the same way--- AMAZING!"
Nanci - Michigan
"The delivery service was excellent. I bought 4 pieces of Broyhill antique attic collection. The entertainment armoire was not the piece I originally ordered but I have since found out that the armoire is no longer being made so have decided to keep what I got."
Patrice Meltzer - New York