"Delivery crew A+++(very polite and profesional)
Delivery time almost 6 weeks ,but i saved over 500$ ,so its ok.Love me new recliners.Will buy again from you .thank you."
Jaroslaw Kosiorek - NY
"We ordered a table 6 chairs and 3 barstools from the American Drew-Camden collectionon January 7,2012. Our order arrived May 9, 2012 at 10:40pm. The furniture is beautiful, great deal as long as you are not in a hurry for it to arrive. The delivery men were very kind and respectful. I do wish they would have put something over there shoes when in my home.
Store Reply - We are glad to see you were happy with that American Drew table set. We apologize for the mfg. delay. Most deliveries happen in 4-8 weeks but from time to time, it does take longer but we will always keep you updated with the status of the order via emails. Thank you again for your business."
A.M. - PA
"Everything went fine except after the delivery people left we couldn't find the glass shelves for one of the curio cabinets. We had to tip the cabinet to locate and remove them from under the cabinet. When we did one of the glass doors got a small crack in it. I don't think this would have happened if the delivery people would have removed them like they did on the other cabinet."
David Zachmeyer - Texas
"The process, from purchase to delivery, couldn't have been more pleasant. Your sales staff was knowledgeable and helpful and your delivery team was wonderful.
We'll certainly be back for our next furniture purchase."
Art W. - NC
"I have had much better success with ordering on internet than visiting individual stores. Will order again when I need something. I called and asked for some touchup as there were a few spots that the paint must have missed. Hopefully will get that soon.(note from store - Touch-up kit mailed out 12-28-09)"
L. K. Cook - Indiana
"I received my Vaughn Bassett bed on Monday. The men who delivered it were amazing! Carried all the pieces down our long narrow driveway and assembled the bed in "minutes." We love the bed and it looks wonderful! Thank you for a great and affordable experience!
Although its scarey ordering a large piece of furniture unseen in a store online, I was more than pleased with the results. I would highly recommend your company to any of my friends or family.
Rogers Family - Georgia
"Highly recommend this website! Ordered a complete bedroom suite that I found in a local store for a much better price. Furniture shipped and was delivered faster than originally quoted. The entire process was painless. Love this website and will use it again in the future!"
Rebecca - West Virginia
"I will definitely use Furniture-Savings.com again! The whole process was so easy! We purchased the Aico Trevi wall entertainment center and it is absolutely gorgeous. The delivery company was very professional and courteous! Thank you for a wonderful experience from beginning to end!"
Michelle S. - Illinois
"I'm very please with the order I received from Furniture-saving.
The delivery time was less than a month; much faster than I expected. Thank Sherry for the first class service."
Willie E. Coleman - Louisiana
"I just want to say Thank you to Jason who helped me to find a discontinued table that I looked for everywhere on internet. I called many stores and couldn't find it. I am very happy with the service and will recommend your store to my friends.
Natalya - Virginia
"Thank you for the update and yes I LOVE LOVE LOVE the furniture! It's much prettier than I even imagined it could be! And he gentlemen who delivered it were so sweet! The whole experience has been great."
Ms. Peterson - CA
"Legacy Kids Laguna Beach
Installers nicked up paint on one of our walls and missed a screw on a drawer so it wasn't functioning properly. My husband had to take apart almost the whole slat bed to get to the drawer and fix it. Furniture looks nice, but on close inspection there is a hairline crack on the mirror and paint is not perfect in some areas. Probably would not order online again. Communication from your company was prompt.
***** Store Reply ***** Ms. Richards, we apologize for the delivery men not properly installing the bed. As for the mirror, we have received the picture showing the hairline crack and have ordered a replacement that will be delivered/swapped out at no charge. Thank you,
Carla Richards - MN
"Thank you. The furniture are great, the delivery service was excellent. With best wishes, George P."
George P. - NC
Sorry for the delay in getting this to you - as you can imagine the move to the U.K. was very busy!
I wanted to thank you for such a pleasant buying experience during the purchase of some bedroom furniture for my son. To be honest I was initially slightly worried about purchasing through the internet because I expected a lack of customer service. However in this case it was completely the opposite as your friendly, professional, helpful staff were willing to solve any issues that came up. They always managed my expectations by not only doing what they said they would do, but also by calling back at the time they said they would with a progress update on our order. I found it both refreshing and rare to deal with such a professional company that is willing to go that extra mile to help its customers. Oh, and your prices are the best around too! Thank you!"
Sarah - Hampshire. England. U.K.
"Great experience dealing with this company. We bought the same furniture we found at a local retail store, for less than 50% of their price. Since the price difference was so dramatic, I was a bit skeptical of ordering. However, your very knowledgeable staff took care of those unfounded fears immediately.
We received the furniture in a timely manner, and the crew did a great job of setting it up.
The only complaint I have is that the crew didn't haul off the boxes after delivery. That was supposed to be part of the delivery. Other than that, I am completely satisfied and have recommended you to others already.
Rex D. - Texas
"I love my new American Drew furniture. Everything went well with the delivery. Thank you so much."
Judith - Wisconsin
"I purchased a vanity chest, triple dresser and two night stands from the Vaghan Bassett Cottage Collection and the pieces were delivered last week.
I am very pleased with the furniture which is an excellent value for the price paid and the Furniture Savings employees were very helpful and kept me undated as to the status of my order. I also visited their showroom in November to satisfy myself as to whom I was dealing with.
The delivery men were friendly and efficient so overall it was a satisfactory transaction."
jean alexander - florida
"We are thrilled with our sales and delivery experience. The furniture is exactly as we thought it would be, and the delivery service was awesome. Thanks for a very positive experience."
Tom Bigley - Florida
"The trek pieces break after a couple of year. I love the look of my furniture but was disappointed when the drawers started to not work properly. Now I am going to order the parts and see if I can set the drawers working properly again. ***** Store reply - We agree that the original Kenlin Drawer tracks can break after a few years. That is why we sell the commerical version with the metal back-plate that will last much longer. We do wish that all mfgs. would use the metal back-plates. Vaughan-Bassett has been using the commercial version for a few years now *****"
Susan - Ohio
"This site was a lifesaver! I had bought my daughter's bedroom set 2 years ago in Illinois and needed to find a matching bunk bed set for it. I found this website and couldn't believe it. The prices were amazing and it was shipped right to my door. The wonderful delivery men set it all up and had it ready to go so quickly. They were extremely nice and polite gentlemen. I couldn't have asked for better service. I will definetely be back! Thank you so much for your wonderful products and services!!!"
Tonya Watson - Montana
"I am so impressed with the friendly way I was treated by Trevor Griggs. I needed help with my daughters Pulaski Edwardian furniture. He was so helpful when other stores didn't want to bother. Finding this site, and Trevor, I will be a returning customer to this store. I've noticed while on my search that their prices are great, and with an employee such as Trevor helping me, I'm confident that I he will do everything he can to make me a satisfied customer. Thanks Trevor !
Janet - Gregory
"Just wanted to say I was a bit hesitant to order furniture via the internet, but am quite satisfied with the outcome. The transaction went very smoothly. I was kept informed of the status of delivery. We made a trip to my son's house over the July 4th weekend so I was able to see the Lea Elation dresser/mirror in my granddaughter's room. It looks really good!
Charlotte & William - CALVERT CITY, Kentucky
"We are very happy with your service and the furniture. We hope to complete our home renovations (kitchen, bath and living room) this year, and look forward to your discounts/savings notices. thank you"
Tom Hart - New York
"First time user. Couldn't be more thrilled. We ordered an
entertainment center (Aico) and was very satisfied. From the first contact to the last.... unbelievable customer service!
Thank you to the delivery team as well as the order team!"
Carol - Colorado
"furniture arrived on time as arranged by carrier. everything was well packaged and protected, no damage. the delivery men unpacked everything outside, moved items inside and assembled everything. placed the furniture where i wanted it. they hauled away all packaging, cleaned up the work area. excellent service and the furniture is as described on the website."
steve - washington
Great, thanks again for all your help. I will definitely use FurnitureSavings again and recommend it to friends and family. The customer service has been excellent, not always an easy thing to find these days. Thanks!"
Keith - Des Plaines, Illinois
"We are very pleased with your business. The ordering was easy. The delivery was efficient, polite, and best of all, on time. Everyone we have dealt with has been very nice and knowledgable. Thank you for everything."
Pamela Plyler - North Carolina
"My bedroom set is absolutely beautiful. It's a Virginia House Salem Collection (also known as Vaughan-Bassett). Quality is the same as my last set which lasted 30 years. I appreciated Furniture-Savings sending me samples of 2 wood groups I was looking at, it definitely helped with my selection. Delivery was quick, the delivery men were nice, courteous - BUT made 2 mistakes with setup. One with bed supports, which Furniture Savings has sent me knew ones and the problem is resolved AND they didn't remove a piece of wood in the front center of dresser, which was there for shipping. That I haven't been able to remove as I don't have the manpower to pick the dresser up, so I'm a little bummed about that can you can see it. But I have already recommended this company to 2 friends looking for furniture and would use them again."
Carole - CT
"I had a very insignificant issue with my Broyhill Hollander Leather Sofa. I contacted Broyhill and they told me that the sofa was still under warranty so I should contact my seller (Furniture-Savings)
Jason Council was my individual salesperson.
He went so far beyond what was required to help me that I almost don't have words to describe what an incredible company this is.
DO NOT HESITATE TO DO BUSINESS WITH THESE PEOPLE.
There is literally no risk in dealing with them.
Make sure to ask for Jason when you do."
Steve - South Carolina
"GREAT SELLER. GREAT ITEMS. A+++++"
KROMINA RANO - BROOKLYN NEW YORK
"Ordered a part for my desk online. It was the correct part and installed perfectly. The part was shipped very quickly at a reasonable cost. Thanks!"
Eliot - Florida
"Great buying experience all the way around."
Randy Card - Washington
"The A-America dining room arrived almost completely ready to use. The delivery men attached the legs to the table, whose two leaves were already in place to seat six, and we were set to go. The British Colonial table and chairs are solid and heavy. They look lovely in our dining room. I am very pleased with this purchase!"
Mary - North Carolina
"I was a little apprehensive about buying furniture off the internet, but I fell in love with the monte carlo bedroom set from AICO. I couldn't find the entire set thru other sites, but furniture-savings was able to get the entire set together for me, and delivered it the day after we closed on our new house. One of the drawer handles was demaged in shipping, but they replaced it pretty quickly at no cost to me. I would definitely purchase from them again, and recommend them to anyone looking for quality furniture at a fair price."
Shaw-nay Crime - Georgia
"i have placed 2 orders and am very pleased with my furniture!
This was the 1st time I had order on line, so I checked with the BBB about Funiture Savings and decided I would take a chance.... I very glad I did!
From the person whom I first spoke to, who answered all my questions, to the delivery personnel, who were here when they said they would and were very quick insetting up.
I will continue to place orders for the rest of my home and highly recommend you!
Ellie G - tx
"I bought a Vaughan Bassett LaFitte Flame King bedroom suite because it was Made in USA. It is not high-end furniture but it is of good quality with good drawer guides. It meets my needs for a reasonable price. I would buy Vaughan Bassett again for this reason. Because the furniture came direct from NC it came pretty quickly and without damage. The service from Furniture-Savings exceeded my expectations. The deliverymen were extremely careful with the product and even installed the hardware. If I could give furniture-savings 6 stars I would."
Guy DeBryan - Georgia
"Excellent service...and pricing. professional from ordering...to delivery.. the best.. Highly recommend. Will use again."
Sarah Kelleher - NJ
"The process worked great! The furniture arrived in the time frame that was given (lucky for me it was in the evening so I didn't have to take off from work.) the deliverymen were nice and helpful. I am very happy with the furniture. The entire process was a pleasant experience with the furniture arriving sooner than expected,each phone call being polite and helpful, and beautiful furniture. thank you"
Joanne Cook - Pennsylvania
"I could not be more pleased with the customer service and professionalism that I have received from Fritz. I have ordered an Aico Cortina bedroom set and a Windsor fireplace and they are incredibly beautiful and of the highest quality furniture on the market. I have found the same or similar furniture in Nevada but I would much rather deal with Fritz all the way across the states! He has been honest with me and treats me like a valued customer. I will not buy furniture anywhere else!!!"
Rosemary Simpson - Nevada
"This was our first experience in ordering such a large purchase online.
Jason was very courteous and answered all our questions. Delivery was ahead of schedule. We were please with the setup which was personally supervised by Jason assisted by Cliff ... Thanks again"
Eric & Stephanie - New Jersey
"Our compliments to Furniture-Savings.com. Great pricing and you did all you said you would do. We just have one problem/comment and that is on the manufacturer. All arrived in good condition except for the door latches/clips. These are of very poor quality as the small twin rollers on the cabinet that the "pins" on the doors slip into move around and will not stay aligned so the doors will close and hold. We have tried to be very careful and close the doors gently, having to adjust the rollers almost every time we need to close the doors. Even then we miss sometimes and have bent two of the rollers beyond repair. These should be tossed from the design and replaced with magnets or some other quality holders.
I will be contacting Kinkaid to ask if there is something they will do.
Sharon Frazier - California
"Very helpful sales team and furniture was delivered without damage. Your prices are also reasonable."
Theresa Hughes - MD
"We could not have been more pleased. The price and quality is amazing. Everything about the order was taken care of in a very professional manner. The delivery was right on time with extremely move movers. Thank you!"
VIRGINIA STEWART - TEXAS
Thank you very much for the beautiful Aico Monte Carlo Dining set and for the Delivery service. Not only was I happy buying something I have never looked at before I purchased, but I was really impressed with the prompt service of the parts needed to complete the Dining table and chairs.
Once again, thank you for your excellent service and beautiful dining set.
Christie - New York
"My three pieces of Vaughan-Bassett Bedford Falls Collection arrived in three weeks and was perfect!! Ordering was a breeze, delivery service was excellent, salesperson was helpful and courteous and prices can't be beat. Best experience I've had buying furniture. I will definately be back."
Brenda - Pennsylvania
"The guys were very friendly. They were running late and made sure to call to let us know. Although you could tell they were tired, they worked hard and got the job done quickly, cleaned up and were out of there.
It was a great experience and I will use furniture-savings in the future."
Jenni Steele - Michigan
"Great Service! delivery folks were excellent."
Lee Calvert - Virginia
"I purchased the bedroom suite Aico Eden it is just beautiful. I was suprised by the size and the quality is at its finest. The trucking company Realiable was very professional and did a wonderful job setting it up. Shopping with furnituresavings.com was so simple and the customer service was excellent. Highly recommend it to anyone.
Thank you so much,
Cathy Boaz --Missouri"
Cathy Boaz - Missouri
"Delivery was on time, well within the time range identified. Delivery personnel were courteous and professional. They assembled the furniture and discarded the packing material. Great job."
Charles - New Jersey
"This is the second transaction that I have had with FurnitureSavings.com I have been very please with the results. The customer service was excellent and helpful. I was skeptical about the online ordering and how the delivery would work out but the process was simple. With both deliveries the delivery service was exceptional and very helpful."
Shawana - TX