Thank you so much for your excellent customer service. I cannot remember the name of the person who helped me with the warrantee issues, I am sure you can look it up. She was fantastic. Everything was handled quickly and she was so nice. I have been in Customer service and sales management for 17 years and I have to say that if she lived in Washington I would try to steal her. Thank you again, my Grandmother is very happy and the quality and price were excellent. We will surely do business with you again as we still have 4 rooms (1bed, 1 living room, 1 family room and a formal dining and eat in kitchen to furnish. As our home becomes more complete you will hear from us again. Thank you.
C. Digerness - WA
"This week I received my Legacy Cottage Hill dining room set. I took a leap of faith and ordered it sight unseen. I am absolutely thrilled with it. The quality is very good. As far as Furniture-Savings, they are the best online company I have dealt with. Their prices are great, customer service is superb, and the delivery was right on time. Yhanks for a great experience and an a dining room set I will enjoy for years to come!"
Mary Jo Di Benedetto - South Carolina
"I was very happy with the money I saved using Furniture-Savings.com. The process was very easy and quick. We had our furniture delivered in 3 weeks. I will definitely recommend this to friends and family.
While many deliveries do happen in 3-6 weeks, we normally ask for between 4-8 weeks. We would prefer to tell you 4-8 and it deliver in 3 if possible than to tell you 3 and it take 7-8 weeks."
Clauser's - Rockford MI
"We purchased a dining set made by Legacy Furniture. The ordering process was very easy. We were kept up to date as to the status of our order and delivery times. The furniture was delivered in good condition. The furniture required minimal assembly and it was done efficiently.
We are enjoying our furniture and have had many compliments on it."
Charles Bryan - Indiana
"We are so happy with the Vaughan Bassett furniture we purchased from you! Love the quality of the furniture and we were very impressed with the delivery and set up! Would definately reorder from this site and recommend your business to our family and friends!"
Tara - Indiana
"This was our first experience in ordering such a large purchase online.
Jason was very courteous and answered all our questions. Delivery was ahead of schedule. We were please with the setup which was personally supervised by Jason assisted by Cliff ... Thanks again"
Eric & Stephanie - New Jersey
"Great service from Furniture-savings.com! Very pleasant experience from ordering to delivery and setup. Customer service was quick to respond to our questions. The shipping company Furniture-savings.com used was able to accompdate our schedule and called about an hour ahead of their arrival time to verify our availability. We are very pleased with the quality of our son's new Lea bedroom furniture."
Kari - NY
"Thank you for the update and yes I LOVE LOVE LOVE the furniture! It's much prettier than I even imagined it could be! And he gentlemen who delivered it were so sweet! The whole experience has been great."
Ms. Peterson - CA
"I would like to thank the employees that worked with me and my messed up furniture problem. Jason, Fritz and the others that tried to get it straightened out.
I ordered the bedroom set in Oct.2012 and it was delivered in November 2012. Unfortunately, 1 of the 5 pieces was distressed and the rest was not. It took until Feb. 22, 2013 to get this problem resolved. Not the best shopping experience I have had! I am not sure that I will shop for furniture online again. But, now that the set is here it is beautiful! Thank you. Jane
*** Store reply. Thank you for your understanding. All distressed furniture is done by hand and sometimes, an item will receive more distressing that than others. I am glad we were finally able to get one that had the minimal distressing like the other pieces."
Jane Schurz - Indiana
"Please send me a copy of the invoice for the bedroom set that I bought.
John Urubek - Illinois
"In early January we purchased a Vaughan Bassett Appalachian Hardwood light cherry bed, chest, and nightstand. The price was less than a local store's sale price. In 2 weeks we were notified of shipping, with delivery coming a week later. Early evening of the day before the scheduled delivery, the team called to say they were ahead of schedule. They delivered that evening. They were courteous, pleasant, and efficient. The furniture is perfect. I would highly recommend you and would purchase from you again."
Dag - PA
"We couldn't be more pleased with the Vaughn Bassett Alexander Julian Authentically American bedroom set we received for our little daughter. The pieces are well built and we look forward to many years of happy use. The furniture arrived on time and in excellent condition. The price we paid was a true saving over the prices available in our local store! Thanks for the superior service. We look forward to ordering from you again."
Linda Cunningham - Georgia
"Furniture delivered within time frame estimated. Very pleased with delivery service and love the furniture. Thank you."
Phyllis Catanzaro - Arizona
"Highly recommend this website! Ordered a complete bedroom suite that I found in a local store for a much better price. Furniture shipped and was delivered faster than originally quoted. The entire process was painless. Love this website and will use it again in the future!"
Rebecca - West Virginia
"Legacy bed herritage court very high quality furniture , very pleased with set up and delivery."
John Meshak - WI.
"I recently picked up my Mt. Vernon filing cabinet and brought it home from Greensboro. I am sure it will function very well and it looks good; however, I was surprized to find out from the shipping box that it was made in China. I do not recall reading any of the information on this cabinet before I ordered it that it was made in China.
Unfortunately these days, most furniture items are made overseas. We do carry a large number of items that are Made in the USA and on those pages, we are proudly display "Made in America"."
John Hatton - Pennsylvania
"EXCELLENT! Bought two Liberty Lafayette collection end tables and a Hammary Suffolk Bay coffee table. Best price on the coffee table. End tables were a bit more expensive than other sites but total prder sstill best price. Received everything well within expected date. Excellent service on phone and delivery. Thanks!"
Liz Farishian - NJ
"We bought a pub table and 6 chairs. The price was better than at the local store for exactly the same item - which is why we decided to buy it from this store. the delivery took 4-5 weeks (as expected). The item arrived in excellent condition and the delivery men set the tables quickly and without incident. Me and my wife are very happy with the whole experience and would buy there again.
One small issue - a couple of the chairs wobble a little bit."
RAHUL TAMHANEY - PA
"I purchased an Aico dining room set that I'm in absolute love with!
Everyone that I dealt with from the financing through the delivery was extremely accomodating and professional.
I very much appreciate Jorge in scheduling for working so diligently with me and responding quickly.
You have made my upcoming Thanksgiving holiday one to look forward to!"
Deborah Lee - Washington
"I could not be more pleased with the customer service and professionalism that I have received from Fritz. I have ordered an Aico Cortina bedroom set and a Windsor fireplace and they are incredibly beautiful and of the highest quality furniture on the market. I have found the same or similar furniture in Nevada but I would much rather deal with Fritz all the way across the states! He has been honest with me and treats me like a valued customer. I will not buy furniture anywhere else!!!"
Rosemary Simpson - Nevada
"The process, from purchase to delivery, couldn't have been more pleasant. Your sales staff was knowledgeable and helpful and your delivery team was wonderful.
We'll certainly be back for our next furniture purchase."
Art W. - NC
"The delivery was quicker than I expected.
We are very pleased with the quality of the piece of furniture. It is everything that was advertised."
Elmore - South Carolina
"I'm very please with the order I received from Furniture-saving.
The delivery time was less than a month; much faster than I expected. Thank Sherry for the first class service."
Willie E. Coleman - Louisiana
"Very good prices and prompt service. However color displayed on your website does not match real color of furniture. ( in our case the furniture was darker when delivered). Delivery and set up was included which makes this a fantastic deal. would definitely use your company again.
**Store Reply **
We certainly try our very best to make sure the images shown online are as true to color as possible. Due to monitor settings and lighting when catalogs pictures are taken, colors may vary slightly from picture shown on website. "
Al Sugrim - New York
"We received our delivery yesterday and the Vaughan Basset bed exceeded our expectations. I must say that the ordering, service, delivery, setup and professionalism of this company is unmatched.
This was my first time ordering furniture online and I will definately be doing it again.
G. Dunham - Arizona
"We love our new dining set. We purchased the piĆ±a colada counter height table and swivel stools and could not be happier. The people we dealt wth, from ordering to delivery and set up were friendly, efficient and professional. We would not hesitate to order from your company again."
Teriann neigel - California
"This is the first time I've purchased furniture from an on line source and I am totally blown away by the ease that the transaction was completed. The prices cannot be beat and the service is impeccable. My only disappointment is that I didn't know about this company when I bought other furniture.
I've been telling all my Family and Friends about this site and rest assure, I will be a longtime customer.
We couldn't be more pleased with the Laramie collection we purchased."
Raymond Michalski - California
"The delivery guys were the best........very polite, informative, careful and a pleasure to do business with. The furniture is also very good quality and we are enjoying the tables; they look great!"
Jane Wilson - Indiana
"I was very pleased with the service we received from the two men that delivered our armoire. They delivered it a day ahead of the original date, which I appreciated very mcuh.
The armoire was as pictured online and details were as stated including color. Am very pleased with it."
Lucille Usher - iowa
"The bedroom furniture was absolutely LOVELY and exactly as described and expected. FurnitureSavings.com's communication was TERRIFIC...very personal and timely....much much better than "face to face" experiences in local furniture stores. I would highly recommend FurnitureSavings. com to anyone looking for high quality furniture at very reasonable prices and who values customer service. Thanks again."
JC - Maryland
"Everything went fine except after the delivery people left we couldn't find the glass shelves for one of the curio cabinets. We had to tip the cabinet to locate and remove them from under the cabinet. When we did one of the glass doors got a small crack in it. I don't think this would have happened if the delivery people would have removed them like they did on the other cabinet."
David Zachmeyer - Texas
"Hi I received my Eden tables last week and I am enjoying them. I did not think they would look so good, online they looked okay but to see the actual tables they were excellent. And they were in good condition they blend in very well with my other furniture. The set up crew was very polite and courtesy while putting the tables together. I have had many compliments from my relative about the tables. I will be ordering from you all again. The family is very please with the purchase. Thanks From Sweet Home Alabama , Laura ..."
Laura - Alabama
"I am very happy with the Liberty furniture I purchased thorugh you. It is well made with tons of storage. The process was a pleasure (especially after the terrible experience I had with another merchant) from ordering to delivery.
I would not hesitate to order from you again."
Karen Seltzer - New York
"Delivery was scheduled between 6 and 9 pm. They called about 8 pm and stated they were on the way and they arrived at about 8:45. Went straight to work and worked continuously without stop until the table was assembled and set up right in place.
The workers were professional, although if they had uniforms and neater appearance, I would have been more impressed. I can forgive this as they left NC at 5 am and had been at it a long time.
I didn't get there names but I did give them a plate of macaroni which they took with them to eat while they drove to their next job. They could not sit down to enjoy it as they had still more work to do."
mike dipaolo - GA
"I must admit, I was very apprehensive to order furniture online as I never make a major purchase site-unseen. However, I had visited a local store and saw the quality of the Vaughn Bassett furniture, but wasn't impressed with the specific bedroom group at the store. So I decided to look online for other styles in this line. Needless to say, I found the perfect bedroom set and ordered it the next day, giving myself the night to think about it. I absolutely love it!!!! Not only did the furniture arrive as scheduled, but it was delivered early and in perfect condition-not a scratch! I am so excited that I've found my go-to furniture store!!!! Thank you so much for your excellent service!"
Donna - Delaware
"Product delivered in excellent shape."
Canda - Carr
"Delivery team was great some damage on finish they touched it up ok. I only have one complant not with you all but I would think that airco would put a lot more in a quality finish for a good wood product"
Patty Wilks - Virginia
"I ordered my Broyhill couch site unseen, this scared me to death! But Furniture-Savings.com made this so easy. Jason was helpful in answering my questions and offered me some solutions to some issues I had, ordering online. I got my couch REALLY quickly after paying for it, the delivery was seamless!!! Set up was quick, nice guys and very efficient. Thanks for a good deal, a good couch and a great experience. My couch is gorgeous and VERY well made, I was SOOOOo relieved I can't tell you! I'll be back!"
Lanette Giese - New Mexico
"I ordered a Kincaid bedroom from Furniture-Savings at a great price and was delivered in few weeks. The after sale support and service is great. I will be buying more furniture in the future from Furniture-Savings."
Sam A. - Texas
Great, thanks again for all your help. I will definitely use FurnitureSavings again and recommend it to friends and family. The customer service has been excellent, not always an easy thing to find these days. Thanks!"
Keith - Des Plaines, Illinois
"I purchased the Kincaid Homecoming Vintage Pine farmhouse table and 6 chairs. The ordering process was great, and so was the delivery. The delivery had a bump in that it was a day later than expected due to mechanical difficulties with the truck. When the delivery was made, my husband said that the two gentlemen were very helpful and professional. They set the furniture up and removed all the packing materials. The only thing that I have questions about is that there was no paperwork (other than a delivery form) that accompanied the delivery. When I made my purchase, I received a protection plan, but since I didn't receive any paperwork, I have no idea as to how the protection plan works in the event I need it. Can someone please send me that information? Thank you so much for making this furniture buying experience such a good one. ****We are glad to hear everything went well. You should have received the protection plan information via email. I will make sure another copy is sent t"
Anita Branch - Texas
"Thank you very much for your courteous and professional service. After placing my order for the Cortina group bedroom sleigh collection, I didn't realize until 2 days before delivery that the armoire did not appear on the invoice. I immediately contacted a staff person by the name of Jason and he delivered prompt and satisfactory answers to all my questions and concerns and assured me that my satisfaction was guaranteed. My armoire will be delivered in 6-8 wks. I will definitely use your company again for any furniture needs that I may have. Again, thank you and continue giving excellent customer service. This was the most pleasant buying experince I have encountered. Kudos to the delivery as well."
Alice Clay - North Carolina
"Great company to order from along with great prices. I saved over $1,500 ordering through Furniture-Savings.
Best prices and selection on the web. Although we did have two chairs damaged upon delivery, all I had to do was call customer serice and after speaking with Jason, I felt confident that we would receive replacement merchandise asap. Delivery was about seven weeks and the delivery folks were great.
Harper - Evansville, Indiana
"Great service. Received items promptly. Also great prices. I would definitely use you again and would recommend to others."
Ann marie roberts - Ny
"Great experience!! First time I've ever ordered furniture online but everything worked out perfectly. Thank you!"
Elizabeth Stull - California
"We recieved our bedroom furniture Retreat Pine, it is absolutely beautiful, we love it and the guys that delivered it were very very nice and set everything up for us. That is what I call service with a smile. Thanks so much Furniture Savings.com, your furniture, service and helpers are the greatest."
Michael T. - WV
"Love the sideboard to match my dining room set. The hole process went smoothly. Thank you:)"
Kathy O - AZ
"Furniture arrived in timely manner. Movers were polite and efficient. Love the furniture. Exactly what I needed. Thanks"
Sherylle - Michigan
"I received my furniture a lot sooner than I expected. The quality of the furniture was outstanding and so was the professionalism of the delivery service. I definitely will be ordering more furniture from Furniture Savings. I checked with the BBB before placing my order and it was remarkable that you have such a high rating. Now, I understand why. VF - New Orleans, HOME OF THE WHO DAT NATION"
Vincent - Louisiana
"Thank you for your excellent service. Jason was extremelyhelpful in placing the order and keeping me informed when some of the furniture I wanted wasn't available. The delivery men were professional, helpful and quick.
I will definitely use furniture-savings.com again."
Cheryl - Michigan